Jeannette Zavala
San Antonio,TX
Summary
To secure a responsible career opportunity, where I can fully utilize my training, human resource and management skills, while making a significant contribution to the success of my employer. Willing to relocate: Anywhere Authorized to work in the US for any employer
Experienced with managing parking operations and facilitating smooth traffic flow. Utilizes strong organizational abilities to maintain orderly and efficient parking environments. Track record of excellent customer service and effective problem-solving.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Airport Parking Ambassador/Customer Service Cashier
Jacobson and Daniels
San Antonio, TX
03.2023 - 10.2025
- Facilitated smooth traffic flow in parking facilities through effective communication with drivers.
- Assisted patrons with parking queries and provided directions to available spaces.
- Monitored parking areas for compliance with regulations and addressed violations promptly.
- Implemented process improvements to optimize space utilization and enhance customer experience.
- Makes change and issues receipts or tickets to customer for each transaction.
- Computes or re-computes bill from ticket showing amount due per customer.
- Operates cash register after time calculation (manually or by machine), calculates cost or
transaction and displays cost of customer transaction on cash register. - Quotes prices for parking services for which money is received upon customer receipt.
- Gives directions to city locations and assists customers, ensuring they get where they are
going easily and efficiently. - Completes lost ticket forms when original tickets cannot be located.
- Resolves customer complaints quickly and efficiently, asking a supervisor for assistance
when needed. - Answers telephone in a prompt and courteous manner.
- Maintains cleanliness of booth and picks up trash in the surrounding area.
- Conducts timely checks to see if a proper inventory of necessary work aids and supplies are located in booth.
- Verifies log of shift transactions against bank of “revenue” on hand.
- Compiles “bank” of collected revenue during the day once a predetermined amount of money has been collected.
- Record amounts received, cars in/out of facility, cars left in a facility (if applicable) while preparing shift report of transactions.
- Any other duties that may be assigned by the supervisor.
- Trained new staff on operational procedures and customer service standards effectively.
- Collaborated with management to identify areas for service enhancement and operational growth.
Administrative Assistant/Resource Manager
KMED Inventory
San Antonio, TX
01.2014 - 01.2016
- Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Maintain office staff by recruiting, selecting, orienting, and training employees. Perform general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff, office space, phones, company credit cards and office keys. Creates and modifies various documents using Microsoft Office. Maintain all account receivable and account payable. Travel 75%.
Optician Assistant
Vision Source
San Antonio, TX
01.2007 - 01.2013
- Assisted Dr in treatment and patient care. 15+ years of lab experience. Familiar with pre-testing patients, billing and coding. Familiar with standard concepts, practice and procedures within optometry or ophthalmology practice. Documented patient history, entered data into the health record, scheduled appointments, and patient education. Other tasks included general office upkeep, restocking inventory, filing insurance claims, and resolving customer conflicts. Performed a variety of tasks and can work under general supervision and be a team player.
Education
High school diploma - Child development
Luther Burbank High School
San Antonio, TX05-1988
Skills
- Data sorting
- Customer relationship management
- Office experience
- Ophthalmology
- Experience
- Microsoft Excel
- CPT Coding
- Medical Billing
- Management and HR course Completed
- Phone call management
- Microsoft Office
- Medical scheduling
- Phone communication
- Copywriting
- Curriculum development
- Live Chat
- EMR Systems
- Fair Housing regulations
- Clerical experience
- Manufacturing
- Self-directed learning
- Technical Proficiency
- Microsoft Access
- Attention to detail
- Computer literacy
- Excel data analysis
- Contracts
- Financial services
- Assisting medical staff
- Communication skills
- Cash register
- Customer service
- Cross-training (employee development activity)
- Medical Coding
- Documentation review
- Managing patient records
- Mortgage servicing
- English
- Basic math
- Internet Explorer
- Computer operation
- Medical insurance coverage verification
- Medical office experience
- Leadership course Completed
- Insurance Verification
- Administrative experience
- Client interaction via phone calls
- Triage
- Conflict management
- Quality assurance
- Strong customer service
- Windows
- Quality control
- Home health
- Computer skills
- Dependability
- Effective problem solving
- Parking regulations
Certification
- CPR Certification
- Cosmetology License
- Food Handler Certification
Languages
Spanish
English
Bilingual
Timeline
Airport Parking Ambassador/Customer Service Cashier
Jacobson and Daniels
03.2023 - 10.2025
Administrative Assistant/Resource Manager
KMED Inventory
01.2014 - 01.2016
Optician Assistant
Vision Source
01.2007 - 01.2013
High school diploma - Child development
Luther Burbank High School