Zaraiya Taylor
Lansdowne
Summary
Resourceful problem solver who follows directions and is a people person, great with children, and animals. Communicate and relate with diverse colleagues and customers. Positive and upbeat attitude that lights up the room. Knowledgeable on multi-line telephone systems and ability to transfer calls. Has the drive to grow and learn as a person in the work field.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Walmart
Springfield
09.2025 - Current
- Assisted customers with inquiries and problem resolution.
- Maintained product displays and ensured stock availability.
- Collaborated with team members to enhance service quality.
- Recorded customer feedback to improve service delivery.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Supported sales team members to drive growth and development.
- Provided top quality control and eliminated downtime to maximize revenue.
- Trained new staff on customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Veterinary Technician Assistant
Avian and Exotic Philly Vet
Philadelphia
02.2025 - 06.2025
- Assisted veterinarians during examinations of avian and exotic animals.
- Maintained cleanliness and organization of examination and treatment areas.
- Prepared medication and administered treatments as directed by veterinary staff.
- Supported surgical procedures by preparing instruments and assisting the surgical team.
- Collected samples for laboratory analysis for in-house labs and out-house.
- Restrained animals during examination or treatment.
- Stocked supplies and medications in the clinic or hospital setting.
- Cared for hospitalized patients by feeding them, providing comfort measures.
- Assisted veterinarians with routine examinations, treatments, and minor surgeries.
- Prepared samples for laboratory testing as requested by veterinarian.
- Kept cages clean by changing bedding materials daily.
- Sterilized surgical tools before and after use.
- Weighed pets to monitor their progress over time.
- Monitored vital signs of animals under anesthesia.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Recorded weight, temperature and other vitals for veterinarian.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Veterinary Technician Assistant
The Center for Avian and Exotic Medicine
New York
01.2024 - 12.2024
- Restrained rabbits, guinea pigs, mice, rats, hamsters, ferrets, all size birds, bearded dragons, geckos, iguanas, snakes, skinks and many more exotic animals for any exams, blood draws, culture swabs, administering fluids and vaccines
- Assisted in collection of specimen from patients to send out to the Moichor or Idexx lab
- Assisted in giving patients their morning, afternoon and evening treatments
- Changed disinfectants monthly to provide a sterile environment
- Swept, mopped and completed laundry
- Prepped for surgery by cleaning sx room, restocking, preparing surgery table and placing out the instruments the doctor will use
- When sx is done, the surgery room can get broken down and everything can go back and be cleaned and prepped for the next procedure
- Weighed, temped and monitored heart rate when patient came in for treatment or for surgeries
- Nail trims for budgies, macaws, African Grey's, rabbits, guinea pigs and other exotic mammals and birds
- Organized and restocked pharmacy and lab when needed
- Set up enclosures for turtles, tortoise, rabbits, geckos, bearded dragons, birds, snakes and etc by providing them water, food, and hay(for those who need it), also by placing down some cage paper and a soft towel or blanket
- Assisted in taking RADS and CT's with technician and also did box shots myself for patients
- Swept and cleaned after each patient to prevent spread of any zoonotic diseases
- Administered oral meds to patients and eye drops
- Monitored post op patients and logged their progress on their medical sheet
- Went over meds and after care with owners as they were coming to pick up their pet
- End of night: turn off fluid warmers, X-ray, lights, check on any medical boarders we have and make sure they have enough water/food to last them till the morning, if there's birds we'd cover the enclosure they are in, restock the rooms for the next day so that we are prepared
- Check the schedule for the next day to see if there's any procedures happening so we can prep for that as well
Veterinary Technician
Jersey City Animal Hospital
Jersey City
02.2023 - 03.2024
- Cleaning and disinfecting exam rooms, equipment and kennels to prevent spread of diseases, control odors and maintain a clean and healthy environment.
- Welcoming clients as they entered the exam room, and went over available services, outlined cost, and determined the next best steps for pet and client.
- Alternated boarding responsibilities for feline/canine/tortoise
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Gathering patient medical history from clients including description of symptoms and documenting presenting conditions and giving signalment to doctor
- Monitoring patient's vitals after procedures, removing IV catheters, did releasing of pet and went over medications.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Grooming (nail trims, anal gland, sanitary shave, etc.)
- Educated pet owners on proper animal care and nutrition guidelines.
- Monitored vital signs of animals in recovery post-surgery.
- Collaborated with team members to improve patient care processes.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Prepared and reviewed records and consent forms.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Assisted with polishing, removing stains and other dental procedures.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Delivered excellent service to pet owners to drive repeat business.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
Veterinary Technician
Park Slope Veterinary Care
Brooklyn
10.2022 - 02.2023
- Restrained pet for technician to gather blood/ urine sample.
- Prepped rooms for the morning and cleaned and prepped for the next day.
- Monitor pets after procedures and kept note of any changes and informed doctor.
- Called clients and did intake on pet.
- Helped schedule appointments and informed receptionists of any changes.
- Held pet while technician administered subcutaneous fluids.
- Educated pet owners on proper animal care and nutrition guidelines.
- Monitored vital signs of animals in recovery post-surgery.
- Maintained cleanliness and organization of the hospital facilities.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
Builder/ Smoothie Maker
Frutta Bowl- Acai Bowl
Jersey City
08.2022 - 11.2022
- Properly disinfected fruit stations and wiped down freezer and refrigerator.
- Wore the proper equipment to prep and make fruit smoothies and bowls.
- Explained ingredients to customers and asked if there were any allergies.
- Gave suggestions and recommendations for what customers may have enjoyed.
- Built friendly relationships with customers.
- Restocked merchandise
Shoe Sales Associate
Finish line
New York
07.2021 - 05.2022
- Acknowledged customers and engaged in conversation to identify footwear needs.
- Explained what sales we were having and promoted other products we had.
- Placed special orders or called other stores to find desired items for customers.
- Operated cash register, scanned items, bagged merchandise, and properly handled methods of payment to facilitate accurate sales transactions.
- Went above and beyond for customers who needed a particular shoe.
- Handled and satisfied customer concerns promptly to encourage repeat business.
Customer Service Associate and District Resource Team
Macys Herald Square
New York
03.2018 - 01.2020
- Proficient in POS system.
- Dealt with doing markups, markdowns, and clearance clothing.
- Sorted clothing brands, styles, and color to put them back on selling floor.
- Cleaned stock rooms to make space for more products.
- Broke down pallets of women's shoes to put them on carts and enter them into inventory.
- Resource team is a team I was hired to be a part of a certain department that may have needed help.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Gathered customers' information to retrieve their item from the stock room.
- Customers must sign their name to sign package out and we hand them their Id back.
- Cleaned, organized, and answered phone calls.
- Returned products and assisted customers in making payments.
- Confirmed delivery of orders and missed delivery dates.
Private Childcare Provider
Brooklyn
04.2014 - 01.2018
- Pickup/Drop off to and from school.
- Prepped healthy breakfast/lunch/dinner, or what parents wanted child to eat.
- Played educational games, read books, and worked on vocabulary with creative flash cards.
- Arts & Crafts
- Worked late date nights, overnight and some early morning watches until nanny retrieved me.
- Helped with school projects.
- Park trips, walks around the block, baby music classes, and train rides.
- Prepped bottles, swaddled, fed, and burped after feedings.
- Read books and played instruments with children.
- Watched multiple children at once.
Games Operator
Luna Park in Coney Island
Brooklyn
02.2016 - 07.2016
- Monitored the daily assigned game.
- Cleaned the booth when gaming was finished.
- Explain the game rules to the guest.
- Attract Park guests and get them excited to play.
- Record the winnings and hand out prizes.
Education
High school diploma -
Abrahm Lincoln High School
Brooklyn 09.2013 - 06.2017
Skills
- Productivity software
- Great Customer Service Skills
- Microsoft Excel
- Hardworking
- Food preparation
- Team Player
- Microsoft Word, Cornerstone, Vet Connect
- Manual handling
- Phlebotomy
- Kennel experience
- Medical administrative support
- Prescription processing
- Veterinary experience
- Data filtering
- Customer inquiry handling
- Microsoft Office
- Administrative experience
- Medical-surgical
- Front desk experience
- Medical records
- Host/hostess experience
- Patient monitoring post op
- POS systems
- Hospitality
- Multi-line phone systems
- Technical Proficiency
- Data sorting
- Veterinary admin support
- Computer skills
- Phone answering
- Anesthesiology
- Cooperative
- Veterinary surgical instrument sterilization
- Patient service
- Medical scheduling
- Telephone Etiquette
- Creative
- Veterinary client education
- Data entry experience (more than 1 year)
- Documentation review
- Problem Solver
- Food safety management
- Organizational skills
- Computer literacy
- Medical office experience
- Proficient in Avi Mark, Cornerstone and Vetspire Software
- Veterinary critical care experience
- Patient Medication administration
- Animal handling
- Office experience
- Patient interaction
- Edit or add your own
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Walmart
09.2025 - Current
Veterinary Technician Assistant
Avian and Exotic Philly Vet
02.2025 - 06.2025
Veterinary Technician Assistant
The Center for Avian and Exotic Medicine
01.2024 - 12.2024
Veterinary Technician
Jersey City Animal Hospital
02.2023 - 03.2024
Veterinary Technician
Park Slope Veterinary Care
10.2022 - 02.2023
Builder/ Smoothie Maker
Frutta Bowl- Acai Bowl
08.2022 - 11.2022
Shoe Sales Associate
Finish line
07.2021 - 05.2022
Customer Service Associate and District Resource Team
Macys Herald Square
03.2018 - 01.2020
Games Operator
Luna Park in Coney Island
02.2016 - 07.2016
Private Childcare Provider
04.2014 - 01.2018
High school diploma -
Abrahm Lincoln High School
09.2013 - 06.2017