Yoandys Herrera
Naples,FL
Summary
Dynamic Customer Service Representative with extensive experience at K&K Healthcare Systems, Inc., excelling in appointment scheduling and customer relationship management. Bilingual in English and Haitian Creole, I leverage my empathy and organizational skills to enhance client satisfaction and streamline service delivery, ensuring a seamless experience for all customers. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
K&K Healthcare Systems, Inc.
10.2025 - 03.2026
- Been working there to help people with their appointment with doctors , pharmacy and their subscriptions
opi/vri interpretor
CDC Foundation
03.2025 - 11.2025
- I was working there to help people that doesn't speak English i was there to help them
Customer Service Representative
TruGreen
01.2024 - 12.2024
- I was working here to lead customer how to get their services quickly with the company and also always verify their orders and plans
Interpreter/Translator
Baptist Health South Florida
02.2021 - 12.2023
- I was working there to help people who has languages barriers in English cause I've been translating English French and Haitian creole
Sales Representative
Home Depot and Lowes
04.2020 - 01.2021
- I was working there to help customers with their orders and deliveries and look for their plan right there
Customer Service Representative
Foot Locker
02.2019 - 03.2020
- Been working there to help customers with their needs and always there for them to solve their problems
Customer Service Representative
Topgolf
01.2018 - 12.2018
- Was working there to help customers who wants to come playing golf hen they wat to buy their bay
Education
GED -
Miami Dade College
Miami, FL08.2016
Skills
- Bookkeeping
- Windows
- Productivity software
- Microsoft Word
- Databases
- Computer skills
- Computer literacy
- Appointment scheduling
- Time management
- Word processing
- Sales
- Typing
- Microsoft Office
- Filing
- Microsoft Outlook
- Accounts receivable
- Customer service
- Schedule management
- Accounting
- Microsoft Excel
- Computer operation
- Data entry
- Multi-line phone systems
- Phone etiquette
- Front desk
- Organizational skills
- Google Workspace
- Order verification
- Bilingual communication
- Customer relationship management
- Quality assurance
- Active listening
- Sales techniques
- Process improvement
- Data entry accuracy
- Call center experience
- Service upselling
- Microsoft outlook
- Credit card payment processing
- CRM software proficiency
- Customer consulting
- Documentation
- Empathy and patience
Certification
Driver's License
Languages
Intermediate, Fluent, Fluent, Fluent
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Professional
Haitian creole
Native/ Bilingual
Timeline
Customer Service Representative
K&K Healthcare Systems, Inc.
10.2025 - 03.2026
opi/vri interpretor
CDC Foundation
03.2025 - 11.2025
Customer Service Representative
TruGreen
01.2024 - 12.2024
Interpreter/Translator
Baptist Health South Florida
02.2021 - 12.2023
Sales Representative
Home Depot and Lowes
04.2020 - 01.2021
Customer Service Representative
Foot Locker
02.2019 - 03.2020
Customer Service Representative
Topgolf
01.2018 - 12.2018
GED -
Miami Dade College