Brandi Williams
Little Rock,AR
Summary
Versatile Operations Manager experienced in customer service, operations management, and administrative support. Led teams in conflict resolution and process improvement while managing high-volume environments, achieving exceptional service delivery across diverse industries. Focused on enhancing customer satisfaction and maintaining strong relationships through effective communication and CRM system utilization.
Overview
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Customer Service Representative
Envoy Air
Little Rock, USA
02.2026 - Current
- Assisted customers with flight arrivals and departures, delivering timely and accurate information to improve travel experience
- Increased ticket sales by providing new and upgraded flight options, and supported baggage service and rerouting during delays or cancellations
- Resolved customer conflicts efficiently, enhancing customer satisfaction in a fast-paced environment
- Coordinated the safe arrival and departure of flights on the tarmac, ensuring safe ground operations and timely service
Operations Manager
Keefe Group
Little Rock, USA
02.2020 - 01.2026
- Managed activities within Commissary Sales department, ensuring operational efficiency and compliance with regulations
- Trained staff and provided onsite management, enhancing team performance and elevating customer service standards
- Audited and updated inventory records, maintaining accuracy and timely delivery of supplies to multiple facilities
- Generated and exported weekly sales reports, delivering key facility updates to upper management
Administrative Specialist II
Arkansas Department of Correction
Little Rock, USA
06.2019 - 02.2020
- Supported Deputy Warden with new hire orientation and maintained accurate record-keeping procedures
- Organized filing systems to ensure documentation accuracy and compliance with regulations
- Operated multiple computer software applications, including fax, email, and Excel, to streamline office operations
- Coordinated resident re-entry services by facilitating communication with department superiors
Medicaid Billing Specialist
Superior Senior Care
05.2017 - 06.2019
- Scheduled referrals for clients requiring Home Health Care, enhancing timely access to services
- Confirmed payroll accuracy, enabling timely payments for caregivers
- Managed inbound and outbound calls, delivering prompt and effective support to clients
- Handled inbound and outbound calls, providing prompt and effective client support
Case Manager
Cardinal Health
09.2016 - 04.2017
- Handled 25-40 inbound calls daily, determining caller needs and managing cases to enhance service delivery
- Created referrals and applications, staying updated on policy changes to effectively address patient concerns
- Handled 25-40 inbound calls daily, accurately determining caller needs and managing cases efficiently
- Placed outbound calls for patient follow-ups and confirmations, maintaining continuity of care and ensuring patient satisfaction
- Entered detailed information into proprietary software while managing live phone conversations
Remarketing Specialist
Ally
11.2015 - 09.2016
- Managed inbound and outbound calls in high-volume call center, providing exceptional customer service that enhanced client satisfaction
- Performed data entry into company database, ensuring accuracy and timely updates to maintain data integrity
- Ensured final demands were issued and repossessed collateral was picked up promptly, reducing loss risk
- Established upset prices to maximize collateral sale value while optimizing timing for improved sales outcomes
- Liaised with repossession agents to provide necessary information, securing company assets efficiently
Education
Certificate - Real Estate
National School of Real Estate
Little Rock, ARBS - Business
University of Phoenix
Little Rock, USA 06.2012 - 08.2014
Diploma -
Central High School
Skills
- Customer service
- Client communication
- Call center experience
- Conflict resolution
- Customer care
- Customer communication
- Client service support
- Serving clients
- Outbound sales skills
- Email support
- Phone support
- Recruiting
- Appointment scheduling
- Travel arrangements
- Travel scheduling
- Itinerary planning
- Travel customer service
- Travel management
- Travel support
- Administrative support
- Warehouse distribution
- MicrosoftOutdoor work
- Microsoft Outlook
- Microsoft PowerPoint
- Technical assistance
- Technical Proficiency
- Data interpretation
- Sales analytics
- Improving operational efficiency
- Process improvement
- Team leadership
- Teamwork
- Mentoring
- Employee onboarding
- Employee Orientation
- Employee relations
- Employee relationship building
- Front Desk
- Receptionist
- Case Management
- Claims writing
- Research
- Auditing
- Billing
- Invoice matching
- Filing
- File organization
- Office record organization
- Office supply ordering
- Meeting coordination
- Schedule management
- Multi-person scheduling
- Task prioritization
- Navigation systems
- Sales analytics
- Inventory management
- Distribution center
- Contract support
- Staff development
- Recruitment support
- Recruiting
- Sales Scheduling
- Marketing
- Email marketing software
- Social Work
- High-pressure problem-solving
- Decision making
- Negotiation
- Project Management
- Management
- Facility logistics
- Computer operation
- Windows
- Databases
- Telephone systems
- Typing
- Mobile booking applications
- Online booking platforms
- Cross-functional communication
- Productivity software
- Banking
- Management
- Math
- IT
- Proofreading
- Training
- Claims writing
- Administrative support
- Employee Orientation
- Outdoor work
- Negotiation
- Data interpretation
- Receptionist
- Microsoft Outlook
- Task prioritization
- Developmental disabilities experience
- Banking
- Customer relationship building
- Cross-functional communication
- Online booking platforms
- Travel management
- Inventory management
- Team leadership
- Recruitment support
- Team scheduling
- Microsoft Access
- Math
- Personal assistant experience
Certification
- Certified Notary Public
- First Aid Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer, 5 years experience in call center, 4+ years experience in customer service, data entry, clerical/administrative support and sales, Experienced working in a fast paced environment while delivering error free results, Organized and proactive approach towards tasks and instructions allowing me to be an asset to any company, Proven ability to work individually and/or in a team setting, Professional and effective communicator especially when dealing with customers, management and fellow coworkers, Proficient in Microsoft Office programs
Personal Information
- Willing To Relocate: Anywhere
- Title: Operations Manager
Timeline
Customer Service Representative
Envoy Air
02.2026 - Current
Operations Manager
Keefe Group
02.2020 - 01.2026
Administrative Specialist II
Arkansas Department of Correction
06.2019 - 02.2020
Medicaid Billing Specialist
Superior Senior Care
05.2017 - 06.2019
Case Manager
Cardinal Health
09.2016 - 04.2017
Remarketing Specialist
Ally
11.2015 - 09.2016
BS - Business
University of Phoenix
06.2012 - 08.2014
Certificate - Real Estate
National School of Real Estate
Diploma -
Central High School