ASHLEY PHILLIPS
Silver City,IA
Summary
Dynamic Account Manager with FNBO, skilled in critical analysis and effective communication. Proven track record in managing a diverse portfolio, enhancing client satisfaction, and implementing innovative commercial card solutions. Adept at cross-functional collaboration, driving operational efficiency, and fostering trust within client relationships. Committed to identifying opportunities that boost profitability.
Overview
7
7
years of professional experience
Work History
ACCOUNT MANAGER OF TREASURY SERVICES
FNBO
11.2024 - Current
- Engaged clients confidently to identify their specific needs and requirements.
- Facilitated support services to optimize customer satisfaction and system performance.
CENTRALIZED COMMERCIAL CARD ACCOUNT MANAGER
FNBO
01.2023 - 11.2024
- Managed a diverse portfolio, boosting profitability and maintaining a client base of more than 1,100.
- Coordinated efforts with Agent Bank partners leading to improved client satisfaction.
- Analyzed and addressed customer concerns.
- Generated innovative ideas to promote trust and transparency.
IMPLEMENTATION AND TRAINING SPECIALIST
FNBO
01.2021 - 01.2023
- Managed implementation of cutting-edge commercial card solutions.
- Implemented expense management solutions to enhance enterprise operational efficiency.
- Ensured smooth operations of card products by delivering reliable support across diverse platforms.
PARTNERSHIP SERVICING MANAGER
FNBO
01.2018 - 01.2021
- Collaborated with internal teams to meet partner requirements and goals.
- Facilitated communication between customer and servicing teams.
Education
BACHELOR OF SCIENCE -
Bellevue University
MBA - FINANCE AND PROJECT MANAGEMENT -
Midland University
Skills
- Problem-Solving Analysis
- Skilled Team Contributor
- Expertise in Commercial Card Solutions
- Clear Communication
- Opportunity Analysis
- Cross-Departmental Engagement
Timeline
ACCOUNT MANAGER OF TREASURY SERVICES
FNBO
11.2024 - Current
CENTRALIZED COMMERCIAL CARD ACCOUNT MANAGER
FNBO
01.2023 - 11.2024
IMPLEMENTATION AND TRAINING SPECIALIST
FNBO
01.2021 - 01.2023
PARTNERSHIP SERVICING MANAGER
FNBO
01.2018 - 01.2021
BACHELOR OF SCIENCE -
Bellevue University
MBA - FINANCE AND PROJECT MANAGEMENT -
Midland University
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