Joseph Kinnear
Huntington,WV
Summary
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
IT Services Field Technician
Valley Health
05.2023 - Current
- Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from tier I
- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
- Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers, and related equipment
- Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties
- Develops and conducts various training and instruction for system users on operation systems and other applications; assists users in maximizing use of networks and computing systems
PC Technician
TEK Systems
11.2022 - 05.2023
- Provide technical support to internal users via phone, email, and in-person. Troubleshoot hardware and software issues, escalating to appropriate teams as needed.
- Manage user accounts and access permissions for employees, ensuring compliance with company security policies.
- Install and configure software and hardware for new and existing users, including Windows, Microsoft Office Suite, and other common software applications.
- Documented technical issues and resolutions in the ServiceNow ticketing system, enabling better tracking and analysis of common issues.
- Identified and escalated recurring technical issues to management, resulting in the implementation of long-term solutions.
Dish Installation Technician
Dish
08.2021 - 11.2022
- Install and manage customer products, while creating opportunities to sell them on new personalized technology
- Work autonomously to upsell and offer smart home solutions to customers on a daily basis
- Relocate power and place mounts, satellite dishes, televisions, routers, cameras, receivers, and whole-home connectivity technology in customer homes
- Conduct site surveys and in-person home assessments
Field Service Engineer
Nautilus Hyosung of America
04.2015 - 03.2021
- Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
- Train bank staff or vendors on required maintenance tasks of equipment.
- Work with internal and external support departments required to provide maintenance support to the end user.
Engineering Technician
Comcast
06.2011 - 08.2012
- Performed functional testing, component level troubleshooting, and repair to cable television set top boxes following established/documented procedures.
- Accurately logged repair transactions into repair database.
- Performed final testing of all set top cable boxes following established/documented procedures.
Electronics Technician
US Navy
11.2005 - 11.2010
- Installed and performed maintenance of the SUBLAN system.
- Was responsible for creating user profiles/groups, setup of new laptops, repair of CAT 5e cabling, troubleshooting of switches, transceivers, and routers, and setup of various printers/copy machines.
- Trained crew members on a variety of new software for divisions aboard the ship.
Education
No Degree - Computer Science
Marshall University
Huntington, WV 08.2012 - 06.2016
IT Network Security (US Navy)
Networking Securities/Vulnerabilities Tech
Groton, CT 11.2009 - 12.2009
IT Networking(US Navy)
Journeyman Networking Core
Groton, CT 08.2009 - 09.2009
Electronics And Circuitry (US Navy)
Navigation Electronics Technician School
Groton, CT 11.2005 - 10.2006
Skills
- Proficient in hardware and software setup
- IT technical support
- Network troubleshooting
- Problem-solving analysis
- Thoroughness in reviewing work
- Technical troubleshooting
- Skilled in digital tools and technologies
- Effective communication skills
Timeline
IT Services Field Technician
Valley Health
05.2023 - Current
PC Technician
TEK Systems
11.2022 - 05.2023
Dish Installation Technician
Dish
08.2021 - 11.2022
Field Service Engineer
Nautilus Hyosung of America
04.2015 - 03.2021
No Degree - Computer Science
Marshall University
08.2012 - 06.2016
Engineering Technician
Comcast
06.2011 - 08.2012
IT Network Security (US Navy)
Networking Securities/Vulnerabilities Tech
11.2009 - 12.2009
IT Networking(US Navy)
Journeyman Networking Core
08.2009 - 09.2009
Electronics And Circuitry (US Navy)
Navigation Electronics Technician School
11.2005 - 10.2006
Electronics Technician
US Navy
11.2005 - 11.2010
Honors and Awards
Dish, J.D. Power Award, 4th Year Standing (2021-09), Marshall University, 3.84 GPA (2013-06), Achieved Dean’s List (2013-03), Member of National Society of Collegiate Scholars (2013-01), Comcast Repair Center- Dover, NH, Awarded 4.0 Society Member (2012-02 to 2012-03), Consecutive 5.0 production score (2012-01 to 2012-03), 2012 Superlative Team of Q1 (2012-03), Repair Center 100% Safety Rating, 7th Year Standing (2012-03), US Navy, USS Oklahoma City, Good Conduct Medal (2008-11), Navy Battle Stations Excellence Award (2008-11)