CRAIG JOSEPH
Covington,GA
Summary
IT professional with extensive experience in telecommunications retail and customer service, known for managing high-volume service calls efficiently while maintaining quality standards. Demonstrates strong work ethic and commitment to continuous skill enhancement.
Overview
10
10
years of professional experience
Work History
Field Services Technician
AT&T CORP
2016.01 - Current
- Implemented strategies for identifying, mitigating, and resolving fiber and copper faults, streamlining AT&T Management and Process (M&P) and ensuring seamless execution of fiber and copper drops to customer premises.
- Tested and configured fiber and copper utilizing appropriate testing
methods. - Tested and configured fiber and copper utilizing appropriate testing methods.
- Ensured optimal functionality of AT&T's POTS and VoIP services.
- Maintained professionalism in client interactions, receiving consistent positive feedback for exceptional service.
- Led and coached a team of underperforming and new technicians in the field.
- Received AT&T's coveted Service Excellence Award in customer service in 2018 after consistently achieving the 90% target for two consecutive years.
- Maintained a consecutive streak of nine years without any safety incidents, leading to the receipt of the Five Years Incident Free Safety Award.
Education
Bachelor of Science - Information Systems And Cybersecurity
COLUMBIA SOUTHERN UNIVERSITY
Orange Beach, AL2021-01
Associate of Applied Science - Electronics And Computer Technology
DEVRY UNIVERSITY
Decatur, GA2007-01
Skills
- Fiber network installation and repair
- Network troubleshooting
- VoIP applications expertise
- System diagnostics and troubleshooting
- Hardware and software installation
- Computer assembly and configuration
- Network installation
- System upgrades management
- Desktop and laptop setup
- Device configuration strategies
- Field service operations
- Customer service excellence
Accomplishments
Directors Club Award Q4 2025- Top Performer
Timeline
Field Services Technician
AT&T CORP
2016.01 - Current
Bachelor of Science - Information Systems And Cybersecurity
COLUMBIA SOUTHERN UNIVERSITY
Associate of Applied Science - Electronics And Computer Technology
DEVRY UNIVERSITY