Joe Etienne
Belleville,Michigan
Summary
Hardworking IT professional bringing 25+ years of experience performing diverse maintenance and repair duties. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Field Services Technician
HCL America
Detroit, MI
12.2021 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Diagnosed and repaired complex equipment malfunctions on-site to ensure operational efficiency.
- Installed and configured hardware and software systems in accordance with client specifications.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
Senior Desktop Technician
Ascension Technology Group
Detroit, MI
01.1999 - 01.2021
- Deployed and imaged standardized workstations
- Fixed and troubleshot hardware and software related issues
- Migrated users from mainframe and terminal applications to standardized workstations
- Performed break/fix operations support of remote business offices as well as the main hospitals, including the clinics and community based medical facilities
- Led troubleshooting efforts for hardware and software issues, ensuring minimal downtime for users.
- Mentored junior technicians, enhancing team efficiency and service quality through knowledge sharing.
- Managed user account administration within Active Directory, ensuring secure access to resources.
- Collaborated with IT teams on network infrastructure projects, facilitating seamless technology integration.
- Provided training sessions for end-users on new technologies, increasing adoption rates across departments.
- Coordinated with vendors on warranty repairs and replacements, maintaining a reliable fleet of functional devices for use.
Education
B.A. - Liberal Arts And Sciences
City College of New York
New York, NY06-1997
Bachelor of Arts - Liberal Science
1997
Associate of Applied Science - Corporate Cable and Communications
Borough of Manhattan Community College
New York, NY06-1994
Skills
- Issue Escalation
- Workflow Management
- Technical Support
- Technical Analysis
- Interdepartmental Collaboration
- Installation and Repair
- Equipment Documentation
- Remote desktop support
- Problem resolution
- Network configuration
Timeline
Field Services Technician
HCL America
12.2021 - Current
Senior Desktop Technician
Ascension Technology Group
01.1999 - 01.2021
Bachelor of Arts - Liberal Science
Associate of Applied Science - Corporate Cable and Communications
Borough of Manhattan Community College
B.A. - Liberal Arts And Sciences
City College of New York