Adam Detwiler
Business Field Services Technician
South Bend,IN
Summary
Highly motivated, highly technical and analytical technician that strives to be the best and make the team the best. Natural relationship builder that can work well independently as well as in a team, or leading a team. Exemplary leadership skills and teaching skills. Twelve years in building communication system infrastructure, networking, as well as large business and residential installation of phone systems and IP networks. Always willing to learn from others as well as teach others new and innovative skills and technology. Seeking to expand my knowledge and skills into the electrical or construction industry. "Can't" is not in my vocabulary. There is always someone or some way to get a mission accomplished, given access to the correct resources. Not a stranger to hard work or long hours in inclement weather.
Overview
1
1
Certification
5
5
years of post-secondary education
23
23
years of professional experience
Work History
Business Field Services Technician
AT&T
South Bend, IN
01.2009 - 07.2020
- Install and maintain AT&T copper and fiber infrastructure for analog, digital and IP systems from the Central Office to the endpoint user.
- Work with Nationwide and International Project Management groups to develop and maintain AT&T AVPN, MIS, Point to Point and AT&T WI-FI services networks.
- Engineer, Project manage, and implement new IP networks and telecommunications systems for small to large businesses locally, nationally, and internationally
- Install, verify and maintain premises wiring and fiber infrastructure from prints developed by both AT&T engineering teams and customers' endpoint IT managers.
- Develop trust and bridge communications gaps between AT&T project managers, engineers and endpoint IT managers in order to facilitate smooth transitions and total customer satisfaction.
- Site survey and complete detailed spreadsheets and prints for bidding on upcoming projects and circuit migrations for AT&T engineers
- Required to work on projects independently or with a small to large team efficiently to completion which ranged from working with international companies and their support to a radio or cell tower in a remote location.
- Be the eyes, ears and hands for all remote parties in the team and give detailed descriptions and address any concerns onsite.
- Work with Cisco, Aruba, Linux and Windows platforms and their support teams.
- Interacted with all necessary partners including vendors, upper management and peers.
Installation and Repair Technician
Direct TV/ Direct Sat
Plymouth, Indiana
08.2006 - 05.2008
- Installation and maintenance of residential satellite tv service
- Maintain truck inventory
- Applied time management skills to complete a daily scheduled work list
- Use knowledge of residential construction to plan and wire residential homes to be both trouble free and aesthetically pleasing
- Was able to maintain productivity and quality to achieve top-pay tier during employment.
Options Production Foreman
J&L Cargo Express
Bristol, Indiana
02.2004 - 08.2006
- Began as a sidewall builder moved to flooring installer and then quality control inspector
- Worked up to promotion to Options Foreman Oversaw installation of custom cabinets, plumbing and additional electrical systems in cargo trailers
- Managed fifteen workers in the option department and ensured safety and quality in production
- Developed new production techniques to enhance efficiency and product quality.
Salesman
Drive Smart LLC
Goshen, IN
09.2003 - 02.2004
- Work with customers to find, love and buy used cars
- Gained knowledge of new and used car financing
- Worked on a very successful traveling inventory liquidation team that went to countrywide dealerships that were stagnant to boost sales and teach sales techniques.
Pharmacy Technician Lead Manager
Park Pharmacy
Goshen, IN
03.1997 - 08.2003
- Accurately fill and verify new and maintenance prescriptions
- Work with Doctors, nurses and insurance companies to accurately and cost- effectively distribute medications
- Managed 20 technicians spread over 5 locations
- Develop a training program for the new state certification requirements for pharmacy technicians
- Manage employee scheduling, hire new employees and coach current employees not working to high quality standards
- Accurately compound custom medications
- Ensure customer service standards were met Helped develop online billing software to expedite billing and reimbursement from insurance companies.
- Certified Orthotic, Support Brace and Support Stocking fitter
- Colostomy and Urostomy appliance specialist
Education
Some College - Pharmacy
Purdue University
West Lafayette, IN 08.1995 - 01.1997
High School Diploma -
Northridge High School
Middlebury, IN 08.1991 - 06.1995
Skills
Excellent verbal and written communication skillsIP networking and Telephone system experienceCisco Aruba Linux and Microsoft experienceProficient in reading prints and schematicsAbove average troubleshooting skills
Field Service in inclement weather
Microsoft WindowsTechnical SupportTelecommunicationWAN networking
Service Technician ExperienceCisco and Cisco Meraki Experience
Customer satisfactionIP Networking
Office 365
NetworkingPlumbingProject ManagementQuality controlSchematicsTime managementTroubleshootingLow Voltage Wiring
Technical Analysis
Hardware and software installation
Issue escalation
Customer training
Safety standards and protocols
Basic print reading skills and layout skills
Basic Construction Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Boom and scissor lift certified
Timeline
Boom and scissor lift certified
06-2020
Business Field Services Technician
AT&T
01.2009 - 07.2020
Installation and Repair Technician
Direct TV/ Direct Sat
08.2006 - 05.2008
Options Production Foreman
J&L Cargo Express
02.2004 - 08.2006
Salesman
Drive Smart LLC
09.2003 - 02.2004
Pharmacy Technician Lead Manager
Park Pharmacy
03.1997 - 08.2003
Some College - Pharmacy
Purdue University
08.1995 - 01.1997
High School Diploma -
Northridge High School
08.1991 - 06.1995