Michelle Liptak
Phoenix,AZ
Summary
Dynamic professional with a proven track record at the Department of Economic Security, excelling in investigative methodologies and effective communication. Leveraged strong problem-solving abilities to enhance case resolution rates and client satisfaction. Skilled in evidence collection and risk assessment, fostering teamwork and collaboration to achieve ambitious goals.
Overview
30
30
years of professional experience
Work History
Field Investigator Adult Protective Services
Department of Economic Security
05.2020 - Current
- Conducted witness interviews with professionalism and empathy, eliciting vital information for case resolution.
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Increased case resolution rates by employing sound investigative methodologies and leveraging resources efficiently.
- Improved client satisfaction by providing timely updates on case progress and maintaining open lines of communication.
Regional Manager
Great Clips Salon
03.1995 - 03.2020
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 25 locations, and a staff of approximately 10 employees per store.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Motivated staff to achieve ambitious targets by establishing structure, and celebrating team accomplishments.
- Championed safety programs within the region, resulting in reduced workplace accidents and lower workers' compensation.
- Led cross-functional teams to achieve project deliverables on time, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
- Established team priorities, and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Cosmetology - Cosmetology
Riggs Le Mar Beauty College
Cuyahoga Falls, OH03.1992
Skills
- Interview techniques
- Assertiveness
- Evidence collection
- Confidentiality
- Detailed report writing
- Ethical and honest
- Calm in crisis situations
- Risk assessment
- Interviewing witnesses
- Records management
- Due diligence
- Risk analysis
- Data review
- Action planning
- Research
- Resource management
- Report preparation
- Court testimony
- Investigation management
- Compliance assessment
- Emergency safety plans
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer service and support
- Organizational skills
- Team leadership
- Decision-making skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Field Investigator Adult Protective Services
Department of Economic Security
05.2020 - Current
Regional Manager
Great Clips Salon
03.1995 - 03.2020
Cosmetology - Cosmetology
Riggs Le Mar Beauty College
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