Jonathon Allen
Ashtabula,OH
Summary
Skilled IT professional with extensive experience in providing end-user support and maintaining IT systems. With a robust background in troubleshooting hardware and software issues, I excel in delivering responsive service to corporate employees and field associates. I am committed to enhancing productivity through effective communication, collaboration, and training. I am eager to leverage my IT support experience and technical expertise as a Help Desk Technician, with the aim of enhancing productivity and ensuring seamless IT operations.
Overview
11
11
years of professional experience
Work History
Field Services Technician
HnR Block
03.2025 - 06.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Ironworker Apprentice
Local 17
03.2024 - 01.2025
- Excelled in fast-paced environments due to quick learning abilities and adaptability towards various construction methods.
- Increased accuracy in material placement by skillfully reading blueprints and interpreting technical drawings.
- Displayed strong work ethic while carrying out assigned tasks under adverse weather conditions or challenging environments.
- Assisted in the repair of damaged structures using welding techniques to ensure their stability and durability after completion.
Service Desk Tier IT Technician/Lead Deploy Technician
STERIS
11.2022 - 02.2024
- Led a team and created a new deployment process to start the deployment of 5000+ computers using Intune/Azure that co-managed with SCCM pxe boot, along with provisioning of end-user accounts, and created documents on the process for new hires to follow.
- Provisioned new hire accounts in AZURE and Active Directory/SCCM and updated existing accounts with provisioned applications/Privileges.
- Assisted end users in resolving escalated hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
Rotational Back-up Technician(Contract Work)
MCPC
08.2022 - 11.2022
- Received escalated tickets to support and maintain Microsoft, Apple, Mobile/Smart Devices, and peripherals within organizations like Swagelok and Breakthrough schools.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed, diagnosed, repaired, maintained, and upgraded all PC/Mac and office phone hardware and software to ensure optimal workstation performance.
- Provisioned accounts and hardware via Intune/Azure, SCCM, and active directory for new and existing employees throughout multiple different companies that contracted MCPC.
Deputy Auditor & Desktop Technician
County of Geauga Data processing Department
11.2021 - 09.2022
- Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks.
- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Service Desk Technician(3 Month Contract)
Erie Insurance
02.2021 - 11.2021
- Assisted end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
- Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks.
- Developed knowledge base articles for common issues, enabling faster resolutions for end users.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Maintained inventory control of IT assets, tracking equipment usage and performing regular audits for accuracy purposes.
Distiller, Vineyard Manager and Bartender
Red Eagle Distillery
03.2014 - 11.2020
- Supported distillation and plant operations staff in delivering highest quality spirits to consumers.
- Supervised processes and operations involved to deliver spirits from raw material to bottle.
- Tasted products, conducted evaluations and recommended treatments and blending changes to improve quality.
- Conducted distillery tours for guests to educate and inform on the processes of distilling spirits.
Education
Assoc. - Computer Science
Kent State University
Kent, OH01.2017
B.S. - Business Administration Accounting
Western Governs University
01.2026
Skills
- Proficient in Microsoft Office 365, Azure AD, Microsoft Teams, and VPNS
- Experienced in managing and troubleshooting PC hardware, mobile devices, and networking
- Strong analytical and problem-solving skills with a focus on detail-oriented documentation
- Excellent oral and written communication skills, facilitating effective collaboration
- Ability to learn new applications and technologies quickly and efficiently
- OSHA 10 Certified
- Engineered and executed an optimized device deployment procedure for STERIS using Intune/Azure, SCCM and Active directory with adherence to best IT practices
- Participated in special projects to enhance IT infrastructure and support operations, increasing productivity and efficiency
- Redesigned troubleshooting and training material for a more efficient and clean layout to make finding and troubleshooting common problems easier
Timeline
Field Services Technician
HnR Block
03.2025 - 06.2025
Ironworker Apprentice
Local 17
03.2024 - 01.2025
Service Desk Tier IT Technician/Lead Deploy Technician
STERIS
11.2022 - 02.2024
Rotational Back-up Technician(Contract Work)
MCPC
08.2022 - 11.2022
Deputy Auditor & Desktop Technician
County of Geauga Data processing Department
11.2021 - 09.2022
IT Service Desk Technician(3 Month Contract)
Erie Insurance
02.2021 - 11.2021
Distiller, Vineyard Manager and Bartender
Red Eagle Distillery
03.2014 - 11.2020
Assoc. - Computer Science
Kent State University
B.S. - Business Administration Accounting
Western Governs University
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