Jonathon Allen
Ashtabula,OH
Summary
Skilled IT professional with extensive experience in providing end-user support and maintaining IT systems. With a robust background in troubleshooting hardware and software issues, I excel in delivering responsive service to corporate employees and field associates. I am committed to enhancing productivity through effective communication, collaboration, and training. I am eager to leverage my IT support experience and technical expertise as a Help Desk Technician, with the aim of enhancing productivity and ensuring seamless IT operations.
Overview
11
11
years of professional experience
Work History
Field Services Technician
HnR Block
Cleveland, OH
03.2025 - 06.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Ironworker Apprentice
Local 17
Cleveland, OH
03.2024 - 01.2025
- Excelled in fast-paced environments due to quick learning abilities and adaptability towards various construction methods.
- Increased accuracy in material placement by skillfully reading blueprints and interpreting technical drawings.
- Displayed strong work ethic while carrying out assigned tasks under adverse weather conditions or challenging environments.
- Assisted in the repair of damaged structures using welding techniques to ensure their stability and durability after completion.
Service Desk Tier IT Technician/Lead Deploy Technician
STERIS
Mentor, OH
11.2022 - 02.2024
- Led a team and created a new deployment process to start the deployment of 5000+ computers using Intune/Azure that co-managed with SCCM pxe boot, along with provisioning of end-user accounts, and created documents on the process for new hires to follow.
- Provisioned new hire accounts in AZURE and Active Directory/SCCM and updated existing accounts with provisioned applications/Privileges.
- Assisted end users in resolving escalated hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
Rotational Back-up Technician(Contract Work)
MCPC
08.2022 - 11.2022
- Received escalated tickets to support and maintain Microsoft, Apple, Mobile/Smart Devices, and peripherals within organizations like Swagelok and Breakthrough schools.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed, diagnosed, repaired, maintained, and upgraded all PC/Mac and office phone hardware and software to ensure optimal workstation performance.
- Provisioned accounts and hardware via Intune/Azure, SCCM, and active directory for new and existing employees throughout multiple different companies that contracted MCPC.
Deputy Auditor & Desktop Technician
County of Geauga Data processing Department
Chardon, OH
11.2021 - 09.2022
- Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks.
- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Service Desk Technician(3 Month Contract)
Erie Insurance
Erie, PA
02.2021 - 11.2021
- Assisted end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
- Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks.
- Developed knowledge base articles for common issues, enabling faster resolutions for end users.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Maintained inventory control of IT assets, tracking equipment usage and performing regular audits for accuracy purposes.
Distiller, Vineyard Manager and Bartender
Red Eagle Distillery
Geneva, OH
03.2014 - 11.2020
- Supported distillation and plant operations staff in delivering highest quality spirits to consumers.
- Supervised processes and operations involved to deliver spirits from raw material to bottle.
- Tasted products, conducted evaluations and recommended treatments and blending changes to improve quality.
- Conducted distillery tours for guests to educate and inform on the processes of distilling spirits.
Education
Assoc. - Computer Science
Kent State University
Kent, OH01.2017
B.S. - Business Administration Accounting
Western Governs University
01.2026
Skills
- Proficient in Microsoft Office 365, Azure AD, Microsoft Teams, and VPNS
- Experienced in managing and troubleshooting PC hardware, mobile devices, and networking
- Strong analytical and problem-solving skills with a focus on detail-oriented documentation
- Excellent oral and written communication skills, facilitating effective collaboration
- Ability to learn new applications and technologies quickly and efficiently
- OSHA 10 Certified
- Engineered and executed an optimized device deployment procedure for STERIS using Intune/Azure, SCCM and Active directory with adherence to best IT practices
- Participated in special projects to enhance IT infrastructure and support operations, increasing productivity and efficiency
- Redesigned troubleshooting and training material for a more efficient and clean layout to make finding and troubleshooting common problems easier
Timeline
Field Services Technician
HnR Block
03.2025 - 06.2025
Ironworker Apprentice
Local 17
03.2024 - 01.2025
Service Desk Tier IT Technician/Lead Deploy Technician
STERIS
11.2022 - 02.2024
Rotational Back-up Technician(Contract Work)
MCPC
08.2022 - 11.2022
Deputy Auditor & Desktop Technician
County of Geauga Data processing Department
11.2021 - 09.2022
IT Service Desk Technician(3 Month Contract)
Erie Insurance
02.2021 - 11.2021
Distiller, Vineyard Manager and Bartender
Red Eagle Distillery
03.2014 - 11.2020
Assoc. - Computer Science
Kent State University
B.S. - Business Administration Accounting
Western Governs University