Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nisha Kc

Manassas,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Technician

Orion IT
02.2022 - Current
  • Provide technical support to end-users, troubleshooting hardware and software issues to ensure smooth operation
  • Managed Active Directory, creating and managing user accounts, groups, and permissions
  • Deployed and managed Group Policy Objectives to enforce security policies and configurations
  • Enhanced user productivity by setting up VPNs and mapping network drives for remote access and file sharing
  • Provided network connectivity by troubleshooting and resolving issues related to LAN, WAN, and wireless networks
  • Managed Microsoft 365 application and Exchange Online, ensuring efficient collaboration and communication
  • Resolved outlook issues for end-users, including email configuration, calendar synchronization, and troubleshooting connectivity problems
  • Managed an online ticketing system to track and resolve technical issues reported by end-users, ensuring timely resolution and customer satisfaction
  • Escalated calls to senior technicians or management when necessary, ensuring complex technical issues were addressed promptly and efficiently.

IT helpdesk Support

Delta It
01.2021 - 12.2022
  • Handled It help desk support with a positive attitude towards technical issues, passwords, network drives and hardware (PC, Mobile device, Desk phone)
  • Provide desktop support to the end users using TeamViewer
  • Responsible for applying windows and antivirus updates in computer and servers
  • Managed support service ticket using Fresh Desk
  • Created help desk documentation with step-by-step instructions on how to resolve some of the most common computer problems.

Education

Bachelor’s degree -

Tribhuvan University

Skills

  • Network troubleshooting, including wired and wireless connectivity issues
  • Installing software, printers and network devices on both PC and Mac, with expertise in mapping drives
  • Knowledge of hypervisors such as VMware and Hyper-V, Azure virtual machine, Cloud PC
  • Network router configuration including Arista, Cisco, and SonicWALL
  • Manage DHCP and DNS services, as well as implementing backup solutions
  • Proficient in Active Directory administration, users’ management and group policy implementation on both on-premises AD and Azure AD in cloud
  • Skilled in PC imagining, software installation, and capturing
  • Skilled in setting up VPNs to provide secure remote access for users
  • Basic Knowledge of running PowerShell scripts
  • Managing Microsoft 365 applications such as Word, excel, PowerPoint Outlook Teams, OneDrive, SharePoint etc
  • Managing Exchange Online users, managing recipients - create, modify, delete, shared mailbox, recover deleted emails and Troubleshooting mail flow issues
  • Knowledge of ADFS installation and SSPR implementation
  • Implementing and managing Multi-Factor Authentication (MFA) and Data Loss Prevention (DLP) solutions
  • Basic knowledge of configuring OKTA and BitLocker data encryption
  • Fundamental understanding of configuring and overseeing teams, as well as managing phone and VoIP solutions

Certification

  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals
  • Microsoft 365 Certified: Fundamentals

Timeline

IT Support Technician

Orion IT
02.2022 - Current

IT helpdesk Support

Delta It
01.2021 - 12.2022

Bachelor’s degree -

Tribhuvan University

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Nisha Kc