Truman Salyer
Flatgap,KY
Summary
Results-driven Field Service Technician with proven skills in electrical and pneumatic troubleshooting, committed to enhancing customer satisfaction and fostering long-term relationships.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Weber Inc
Kansas City, MO
09.2022 - Current
- Assess, analyze and troubleshoot a wide variety of equipment including but not limited to highly automated slicers, weighers, conveyors, robotics, and packaging machines
- Efficiently navigate daily travel throughout all channels of our customer base within the U.S.
- Demonstrate a thorough understanding and implement a wide variety of electrical and pneumatic schematics to troubleshoot our machinery
- Invest time in continued training related to new product lines as well as legacy equipment
- Perform training covering nearly all of our products to the customer
- Develop accurate and knowledgeable field service reports
- Successfully prioritize multiple projects, customers and business relationships at all times
- Train and mentor new field service technicians to ensure they have a clear understanding of how we go above and beyond to provide the customer with not only our equipment but our promise and our solution
- Become and remain a point of contact for technical escalation within the U.S. and Canada
- Persevere throughout multiple impactful projects working directly with our U.S. and German Engineering teams to refine our solutions in the field, including but not limited to various modifications to existing machinery to better satisfy the customers needs
- Develop and maintain relationships across all of our customer base
Maintenance Technician
Crown Bakery
Nashville, TN
12.2021 - 09.2022
- Conducted routine maintenance and repairs on bakery equipment to ensure optimal performance
- Diagnosed mechanical issues, implementing effective solutions to minimize downtime
- Maintained inventory of repair parts, ensuring timely availability for essential maintenance tasks
- Troubleshooted Allen Bradley PLCs, VFDs and Nematic food production equipment such as conveyors, slicers, and stacking equipment
- Recorded preventative maintenance measures using "cams" equipment tracking software
Industrial Maintenance Lead
Aerotek
Nashville, TN
06.2020 - 12.2021
- Serviced and repaired every machine within the plant
- Coordinated with the production supervisor regarding the status of the operating equipment
- Maintained an up-to-date parts inventory
- Documented every step of repairs and submitted to supervisors while consistently meeting production standards
- Produced up to 46,000 units per shift in the plant while the standard was 25,000 units
- Troubleshooted as well as programmed PLCs such as Mitsubishi, Siemens and Honeywell
- Trained new technicians and coordinated with external contractors to assess their needs in the facility
Education
Business Administration And History Education
Union Commonwealth University
Barbourville, KYSkills
- Electrical and pneumatic troubleshooting
- Customer service oriented
- Training and mentoring
- Software implementation
- Accountability and work ethic
- Relationship building
- Issue escalation
Timeline
Field Service Technician
Weber Inc
09.2022 - Current
Maintenance Technician
Crown Bakery
12.2021 - 09.2022
Industrial Maintenance Lead
Aerotek
06.2020 - 12.2021
Business Administration And History Education
Union Commonwealth University