Tiana Phillips

- Develop and oversee individualized care plans for elderly clients, ensuring high standards of safety, comfort, and dignity

- Manage a large and diverse caseload with efficiency and empathy, consistently improving client satisfaction

- Interview, hire, and train staff members, fostering a team culture rooted in compassion and professionalism

- Coordinate daily schedules and staff assignments to maintain seamless care delivery

- Resolve challenges swiftly using sound judgment and creative problem-solving

- Build strong relationships with clients and families through clear communication and emotional intelligence

- Recognized for flexibility, dependability, and leadership in a fast-paced, client-centered environment

- Team Leadership & Conflict Resolution

Foster a positive, collaborative work environment by proactively supporting caregivers, mediating interpersonal challenges, and maintaining morale across teams. Skilled in resolving conflicts with empathy and professionalism—whether between staff, clients, or families.

- Field Support & Client Engagement

Serve as a hands-on resource in the field, answering caregiver questions, providing guidance, and ensuring high-quality care delivery. Build trust with clients and families through direct outreach and responsive communication.

- Marketing & Community Outreach

Represent the organization at marketing events, trainings, and community gatherings. Engage prospective clients, explain services, and onboard new families with warmth and professionalism.

-Provided hands-on care to elderly clients, supporting daily living activities with dignity and respect

- Managed personalized care plans and coordinated with healthcare providers

- Supported clients with dementia, Alzheimer’s, diabetes, Parkinson’s, and other chronic conditions

- Administered medications, prepared meals, and assisted with hygiene, mobility, and household tasks

- Transported clients to appointments and activities, ensuring safety and companionship

- Built trusting relationships through empathy, reliability, and clear communication