Ashley Phillips
Shepherd,TX
Summary
Results-driven professional with extensive experience in administrative support, consistently exceeding expectations in task execution. Proven ability to manage multiple projects simultaneously while maintaining high standards of quality. Strong work ethic complemented by exceptional communication skills, facilitating effective collaboration across teams.
Overview
9
9
years of professional experience
Work History
Housing Specialist
Cleveland Housing Authority
Cleveland, Texas
02.2025 - Current
- Assisted clients with housing applications and eligibility requirements.
- Monitored compliance with applicable regulations and laws governing housing programs.
- Conducted assessments to determine eligibility for rental assistance programs.
- Educated clients on tenant rights and responsibilities during housing process.
- Maintained accurate client records in housing management software systems.
- Assisted in the implementation of public housing policies and procedures.
- Reviewed applications and documents for accuracy and completeness.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
- Ensured accuracy of asset and income information to support applicant eligibility.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Investigated complaints regarding substandard living conditions or landlord and tenant disputes.
- Coordinated with maintenance staff to address and resolve housing repair issues promptly.
Inventory Specialist
Sound Resource Solutions
Shepherd, TX
01.2019 - 12.2024
- Managed inventory levels to ensure optimal stock availability.
- Coordinated cycle counts and reconciled discrepancies to maintain accurate inventory records.
- Collaborated with suppliers to streamline order processes and deliveries.
- Trained new staff on inventory procedures and best practices.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Participated in physical inventory counts to keep information accurate and current.
- Maintained accurate and up-to-date inventory records.
- Performed inventory cycle counting and identified discrepancies.
- Investigated discrepancies between physical count and computer records.
- Entered information into system to update status reports.
- Organized regular cycle counts to identify any potential issues early on.
- Generated reports on inventory activity, shortages, and overages to inform stock management decisions.
- Responded promptly to requests from customers regarding product availability.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Monitored stocking areas to optimize volumes and storage based on production needs.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
Store Administrator
McCoys
Cleveland, TX
11.2016 - 01.2019
- Collaborated with management to streamline store operations and workflow efficiency.
- Organized store displays to enhance product visibility and appeal.
- Implemented store promotions and communicated updates to staff and customers.
- Assisted customers with product selection, pricing inquiries, returns and exchanges, and special orders.
- Scheduled staff shifts according to business needs while ensuring adequate coverage for peak hours.
- Managed cash register operations by training new employees on proper use of registers.
- Processed financial transactions such as deposits, refunds, and payments.
- Processed transactions accurately using point-of-sale systems.
- Performed daily store opening and closing duties such as setting up displays and counting cash drawer contents.
Education
Certificate - Accounting Assistant/Bookkeeper
Lone Star College
Houston, TX01-2024
High School Diploma -
Shepherd High School
Shepherd, TX05-2003
Skills
- Housing compliance
- Records management
- Quality control
- Inventory management
- Problem solving
- Task prioritization
- Customer service
Timeline
Housing Specialist
Cleveland Housing Authority
02.2025 - Current
Inventory Specialist
Sound Resource Solutions
01.2019 - 12.2024
Store Administrator
McCoys
11.2016 - 01.2019
Certificate - Accounting Assistant/Bookkeeper
Lone Star College
High School Diploma -
Shepherd High School