Ashley Piechocki
Mattawan,MI
Summary
Dynamic professional in deposit operations with extensive experience in banking and financial services. Demonstrates a strong commitment to team collaboration and adaptability to evolving business needs, consistently delivering results. Expertise includes transaction processing, regulatory compliance, and risk management, ensuring operational excellence. Recognized for reliability, strategic thinking, and effective leadership in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Deposit Operations Supervisor
Consumers Credit Union
Kalamazoo, MI
05.2023 - Current
- Monitor deposit operations, ensuring compliance with ACH rules and regulations.
- Developed and implemented process improvements to enhance operational efficiency.
- Managed team performance, providing coaching and mentorship to staff members.
- Evaluated system enhancements, recommending upgrades to improve workflow efficiency.
- Developed strong working relationships with office managers to facilitate effective communication regarding deposit and wire issues.
- Collaborated with IT teams to implement new software systems, streamlining processes and improving overall operational efficiency.
Deposit Operations Team Lead
Consumers Credit Union
Kalamazoo, MI
02.2021 - 05.2023
- Led Deposit Operations team to enhance efficiencies and streamline processes. Mentored staff to improve performance and foster professional development. Developed cross training programs for new hires, ensuring seamless integration into team. Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
OPERATIONS SPECIALIST
PNC
Kalamazoo
02.2019 - 02.2021
- Trains new team members, runs multiple complex projects throughout the year, primary contact on the team for complex issues, assist line of business with questions, track errors, maintains coaching sheets, tracks productivity, writes standard work/procedures/job aids, and represents our team on CLASS calls.
LOAN SUPPORT ANALYST SR
PNC
Kalamazoo
02.2018 - 02.2019
- Processed payments and advances on commercial loans with impeccable quality stats and productivity percentages. Worked with internal partners to resolve complex issues and improve operations and service PNC commercial customers. Created relationships across C&IB and actively shared knowledge and skills.
TEAM LEAD
PNC
02.2014 - 02.2018
- Trained new hires and assisted team members with questions and procedures. Tracked errors and created coaching sheets for one on ones. Point person for wire build in CLASS and future implementation planning and designing. Created procedures and job aids for processors while still being in the workflow alongside the team.
SENIOR LOAN SUPPORT SPECIALIST
PNC
02.2012 - 02.2014
- Processed payments and advances on commercial loans. Was the point person for reading and deciphering authority documents for the team and released all complex advances.
Skills
- Fraud detection techniques
- Team leadership experience
- Banking operations proficiency
- Risk management expertise
- Problem-solving
- Time management
- Multitasking
- Effective communication
- Analytical thinking
Timeline
Deposit Operations Supervisor
Consumers Credit Union
05.2023 - Current
Deposit Operations Team Lead
Consumers Credit Union
02.2021 - 05.2023
OPERATIONS SPECIALIST
PNC
02.2019 - 02.2021
LOAN SUPPORT ANALYST SR
PNC
02.2018 - 02.2019
TEAM LEAD
PNC
02.2014 - 02.2018
SENIOR LOAN SUPPORT SPECIALIST
PNC
02.2012 - 02.2014