Ashley Pillatos
Tukwila,WA
Summary
Dynamic and results-oriented healthcare professional with a proven track record of driving projects to success. Adaptable and growth-focused, with a positive attitude toward change and continuous improvement. Strong communicator with exceptional interpersonal skills, adept at fostering collaboration among internal and external stakeholders. Recognized for delivering high-quality work under pressure, managing increased workloads, and meeting tight deadlines. Skilled problem solver, dedicated to optimizing workflows and enhancing functionality in both new and existing processes. Committed to achieving personal, departmental, and organizational goals with excellence.
Overview
11
11
years of professional experience
Work History
IT Support Analyst
Kaiser Permanente
10.2020 - Current
- Systems administration for eye care and audiology retail system (EARS)
- Offer technical support for front-end needs
- Execute comprehensive testing procedures within UAT
- Escalated technical issues to relevant personnel when necessary
- Clarified details of vision and hearing plans
- Oversaw the preparation and review process for eye care audiology claims in EARS
- Offered consultative services to staff regarding department applications
- Managed all aspects of EARS software project activities
- Coordinated with internal and external stakeholders to enhance system functionality
- Oversaw operations of the eye care customer service department
Administrative Coordinator
Kaiser Permanente
05.2019 - 10.2020
- Creating/maintaining monthly sales capture reports
- Improving vendor relationships through timely accounts payable process
- Assessing of eye care customer service call center, proposing and implementing new processes
- Frequent adhoc projects operating under tight deadlines
- Prepare and complete expense reports through OneLink
- Product research and procurement
- Established new process for onboarding of new staff
Administrative Specialist
Kaiser Permanente
04.2018 - 05.2019
- Sole contributor to monthly accounts payable upload process at over 8,000 lines
- Submitting monthly finance journal entries
- Produce and analyze department reports for Director and Ancillary Service Managers to review and address
- Main contact for vendors regarding accounts payable issues
- Support managers, providers and staff across 13 locations
- Prepare and complete expense reports through OneLink
Administrative Specialist
Kaiser Permanente
04.2016 - 04.2018
- Maintain complex Outlook calendars for the department executive and medical center chief physician
- Provider and clinical staff onboarding
- Produce and analyze department financial reports for Clinical Operations Managers to review and address
- Developed a lean process for provider and staff scheduling process
- Converting multiple complex documents into fewer documents that are easier to understand
- Manage schedules, vacation coverage and timecards for providers and flow staff using Kronos timekeeping software and detailed excel staff schedules
- Produce and maintain clinic tier 1 and tier 2 boards
- Monitor and update reports using a variety of systems
- BiLaunch Pad, Epic, Hyperion etc
- Track and update credentials for entire department
- Prepare and complete expense reports through Concur
- Schedule and prepare documents for staff evaluation meetings
Administrative Coordinator
Group Health Cooperative
12.2013 - 04.2016
- Selected to help coordinate special lean projects such as a pilot process to streamline collection and maintenance of 100+ staff credentials
- Regularly collect current credential information to maintain database to ensure credentials never lapse
- Developed a lean process for tracking employee compliance with attendance policy
- Output dependability profiles for 60+ staff members
- Help manage schedules, vacation coverage and timecards for employees using Kronos timekeeping software and detailed excel staff schedules
- Track and code vendor invoices with a high level of detail using a wide range of accounting units
- Maintain close relationships with accounts payable department to ensure payments are sent out in a timely manner
- Use invoice cost data to provide reports for vendor contract negotiations
- Continuing education fund coordinator for entire imaging service line, consisting of $70,000
- Screen requests for proper documentation
- Tracking and quarterly reporting to ensure fund does not exceed budget
- Spearheaded a lean process to reduce steps in the process and to utilize a more simple tool for offering CE reimbursements
- Wrote and maintain detailed job aids for managers and fellow fund coordinators
- Maintain department intranet site using Contribute software
- Formatting, editing and uploading department policies and procedures
- Maintain organized digital files of archived policies and procedures
Education
Masters of Human Resources And Employment Law -
Arizona State University
05.2025
Bachelors of Arts - Law and Justice
Central Washington University
03.2020
Skills
- Time Management
- Analytical Problem Solving
- Process Optimization
- Analytical Report Development
- Employee Performance Review
- Training and Onboarding
- Project Management
- Administrative Support
- Data Analytics
Areas Of Knowledge Or Expertise
- Time Management
- Analytical Problem Solving
- Process Optimization
- Analytical Report Development
- Employee Performance Review
- Training and Onboarding
- Project Management
- Administrative Support
- Data Analytics
Timeline
IT Support Analyst
Kaiser Permanente
10.2020 - Current
Administrative Coordinator
Kaiser Permanente
05.2019 - 10.2020
Administrative Specialist
Kaiser Permanente
04.2018 - 05.2019
Administrative Specialist
Kaiser Permanente
04.2016 - 04.2018
Administrative Coordinator
Group Health Cooperative
12.2013 - 04.2016
Masters of Human Resources And Employment Law -
Arizona State University
Bachelors of Arts - Law and Justice
Central Washington University
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