Ashley Pitman
New Port Richey,FL
Summary
Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Talent Pipeline Program Coordinator
Raymond James
St Pete, FL
01.2023 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Tracked and reported expenses accurately to manage program budgets.
- Gathered and organized materials to support operations.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Coordinated logistics and catering for meetings and sales events.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Scheduling and Staffing Coordinator
Lowe's Home Centers, LLC
New Port Richey, FL
05.2022 - 01.2023
- Maintained payroll information by calculating, collecting, and entering data in KRONOS for 175+ associates.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Managed documentation of new hire paperwork including contracts, tax forms, health benefits information and other required documents.
- Completed I-9's, E-Verify and background checks for new hires.
- Tracked employee vacation, sick and personal time.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Developed and facilitated new-hire orientations
- Collaborated with Store Manager to determine department's short and long-term hiring needs.
- Gathered employee data to develop weekly work schedules, enabling proper staffing for departments for each shift..
- Coordinated schedules and timelines for events.
- Organized weekly staff meetings and logged minutes for corporate records.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
Customer Service Manager
Publix Super Markets Inc
, FL
04.2012 - 01.2022
- Maintained payroll information by calculating, collecting and entering data in OASIS.
- Reviewed and verified time records for 200+ employees to verify accuracy of information and fixed any discrepancies.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Executed record filing system to improve document organization and management.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Coached new employees on administrative procedures, company policies and performance standards.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs.
- Followed through with client requests to resolve problems.
- Maintained professional, organized, and safe environment for employees and patrons.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Customer Service Staff
Publix Super Markets Inc
, FL
11.2004 - 04.2012
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Completed transactions, exchanges and returns to support payment processing.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Education
Hudson High School
Hudson05-2006
Skills
- Kronos Workforce Payroll Processing
- Oasis Payroll Processing
- I-9, E-Verify
- Data Entry
- Generating Schedules
- Administration and Reporting
- Multitasking and Time Management
- Verbal and Written Communication
- Customer Service
- Appointment Coordination
- Onboarding and Orientation
Timeline
Talent Pipeline Program Coordinator
Raymond James
01.2023 - Current
Scheduling and Staffing Coordinator
Lowe's Home Centers, LLC
05.2022 - 01.2023
Customer Service Manager
Publix Super Markets Inc
04.2012 - 01.2022
Customer Service Staff
Publix Super Markets Inc
11.2004 - 04.2012
Hudson High School