Hi, I’m
Ashley Plaisance
Worldwide Testing Coordinator
Denton,TX
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Army veteran that has worked her way up in 5 years from IT Intern to a Level 3 Workstation Specialist with a Worldwide Software Coordination role. Accomplished coordinator by being successful in orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Relocating to Florida by July 2022.
Overview
5
years of professional experience
12
years of post-secondary education
1
Certification
Work History
Safran Electrical and Power
L3 Specialist / Worldwide Testing Coordinator
02.2020 - Current
Job overview
- As a world-wide software testing coordinator my responsibilities are to coordinate all actions andwork with both the Build and L3 teams from the start of the application build until it has been deployedworldwide
- An administrator for a backup project for our North America sites
- Deployment Leader for packages being deployed thru Microsoft Endpoint Configuration Manager
- Responsible for troubleshooting all upper level IT issues for 4 different sites in North America
- Lifecycle and Asset Management
- Providing documentation and instructions to L1/L2 Teams
- Maintaining security compliance for all 4 sites that has about 2,200 computers.
Safran Electrical & Power
L1 / L2 IT Support Specialist
10.2018 - 02.2020
Job overview
- Traveled to various sites to assist with Windows 10 migration
- I maintained IT Support through a ticketing system, by meeting SLA times
- Help Desk duties that included troubleshooting and replacing hardware and software components.
Safran Electronics & Defense, Avionics USA, LLC
IT Intern
07.2017 - 09.2018
Job overview
- Maintained Inventory for all 1300 IT assets in two different locations quarterly
- Made corrections to Defense Federal Acquisition Regulation Supplement documentation and any ITrelated procedures that needed to be established, deployed and followed
- Supported a LAN/WAN Infrastructure in an ITAR compliant environment
- Tier 1 Help Desk
CSC, Ashley Plaisance, Transportation Security AdministrationFort Worth, TX
Technical Support Specialist
04.2014 - 09.2014
Job overview
- (TSA) supporting 50,000+ employees throughout the U.S
- And overseas by troubleshooting hardware, software and connectivity issues within a Windows and Apple environment using remote software.
Education
University of Maryland Global Campus
Bachelor's Degree from Cybersecurity
01.2012 - 01.2016
San Jacinto College
Associate of Science (AS) from Computer Engineering
01.2005 - 01.2009
University of Maryland Global Campus
Master of Technology from MTech, Information Assurance
01.2017 - 01.2021
Skills
Policy and procedure adherence
Certification
IT Information Library Foundations Certification (ITIL) - PeopleCert
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
L3 Specialist / Worldwide Testing Coordinator
Safran Electrical and Power
02.2020 - Current
L1 / L2 IT Support Specialist
Safran Electrical & Power
10.2018 - 02.2020
IT Intern
Safran Electronics & Defense, Avionics USA, LLC
07.2017 - 09.2018
University of Maryland Global Campus
Master of Technology from MTech, Information Assurance
01.2017 - 01.2021
Technical Support Specialist
CSC, Ashley Plaisance, Transportation Security Administration
04.2014 - 09.2014
University of Maryland Global Campus
Bachelor's Degree from Cybersecurity
01.2012 - 01.2016
San Jacinto College
Associate of Science (AS) from Computer Engineering
01.2005 - 01.2009
IT Information Library Foundations Certification (ITIL) - PeopleCert
2020-01
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