Ashley Ploof
Coolidge,AZ
Summary
Dynamic training professional with experience at Amazon, where I developed new hires that enhanced team performance. Skilled in communication and conflict resolution, I effectively supported customer service initiatives at Courtesy Automotive Industry, ensuring metrics were consistently met while fostering a collaborative environment.
Overview
7
7
years of professional experience
Work History
New Hire Training
Amazon
Tempe, AZ
11.2024 - Current
- Created and deployed new hire training initiatives.
- Participated in new hire training and development tasks.
- Assisted in training new hires on best practices for handling customer service matters.
- Developed training programs for new hires and existing staff in order to improve performance and efficiency.
Amazon Driver Support Service
05.2023 - Current
- Consistently in Tier 1 meeting the highest expectations
- Worked high stress calls that included: Accidents, Equipment Damage, Police alterations, and Emotionally distressed customers.
- Manage conversation flow and locate essential information
- Oversee driver safety practices and ensure compliance with established protocols.
- Excel in cross-departmental training.
- Managed Operations and entering metrics throughout the work shift
- Able to delegate and execute a strong shift plan for agents
- Collaborated with many different team leads to improve standard operation process
Arizona Marketing Produce Company
05.2018 - 08.2023
- Managed product sorting and quality control operations
- Provided exceptional customer service and product expertise
- Successfully implemented upselling strategies for produce
- Demonstrated strong time management in fast-paced environment
- Executed physical inventory management and organization
- Part Time
BDC Agent
Courtesy Automotive Industry
Phoenix, AZ
08.2021 - 05.2023
- Handled customer complaints in a professional manner.
- Answered customer inquiries via phone, email, or online chat.
- Ensured compliance with company policies related to BDC operations at all times.
- Handled calls for several service centers.
- Attended meetings to discuss current trends in the automotive industry and strategies for improving customer service.
Education
High School -
Coolidge High School
12.2021
Skills
- Communication
- Active listening
- Teamwork
- Adaptability
- Organization
- Conflict resolution
Timeline
New Hire Training
Amazon
11.2024 - Current
Amazon Driver Support Service
05.2023 - Current
BDC Agent
Courtesy Automotive Industry
08.2021 - 05.2023
Arizona Marketing Produce Company
05.2018 - 08.2023
High School -
Coolidge High School