Ashley Pointon
San Antonio,TX
Summary
Outgoing, hardworking, professional with extensive experience in customer service and office administration. I thrive in an environment that allows me to work together with a team, give fine attention to details/organization and maintain high standards. Although being a part of a team is of high importance, I also work well alone. Punctuality and attendance make the world go round.
Overview
11
11
years of professional experience
Work History
Process Server
Self
San Antonio, TX
12.2023 - Current
- Deliver legal documents efficiently to ensure adherence to court timelines.
- Maintain detailed records of all served documents and defendant interactions.
- Receive papers to be served from attorneys and companies.
- Achieve high success rate in locating individuals through diligent efforts using public records databases and other resources.
- Strengthened relationships with clients through continuous customer service and prompt responses to concerns.
- Handle conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Provide proof of service in form of affidavit.
Tech in Training
HEB Pharmacy
San Antonio, TX
09.2022 - 09.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Collaborated with pharmacy team to ensure compliance with safety regulations.
- Provided exceptional customer service by upholding company standards while addressing concerns.
- Working closely with a team to achieve set goals and provide care to all customers.
Bartender/cook
Rusty Nail/90 Proof Bar and Grill
San Antonio, TX
04.2020 - 06.2022
- Crafted unique cocktails and beverages to enhance customer experience.
- Trained new bartenders on bar operations and menu offerings.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory levels and ordered supplies to reduce waste and costs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Prepared and served various food items in fast-paced environment.
Administrative Assistant/Staffing Assistant
University Health
San Antonio, TX
09.2015 - 01.2022
- Coordinated administrative operations for the in-house float pool of nurses and technicians. Managed real-time staff movement across units with a high level of accuracy and attention to detail.
- Led team projects aimed at enhancing patient service delivery and satisfaction.
- Trained and mentored new staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to staff inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Communicated effectively with unit leaderships, Clinical Nursing Supervisors and float pool employees daily to insure patient and hospital needs were met.
Education
Associate of Arts - Criminal Justice
Northwest Vista College
08-2011
Skills
- Customer service
- Friendly to all, even when its hard
- Data entry
- Computer skills ( Excel, Access, various POS, company programs)
- Adaptability to change
- Continuous improvement mindset
- Time management
- Multitasking
Timeline
Process Server
Self
12.2023 - Current
Tech in Training
HEB Pharmacy
09.2022 - 09.2023
Bartender/cook
Rusty Nail/90 Proof Bar and Grill
04.2020 - 06.2022
Administrative Assistant/Staffing Assistant
University Health
09.2015 - 01.2022
Associate of Arts - Criminal Justice
Northwest Vista College