LaShawndra Stuckey
Antelope,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
25
25
years of professional experience
Work History
Process Server
LDA Associates
North Highlands, CA
07.2019 - Current
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Provided proof of service in form of affidavit.
- Tracked down Number defendants per month to serve legal documents.
- Answered telephone and coordinated meetings and conferences.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
Room Service Attendant
Angelic Housing Resources Foundation
North Highlands, CA
01.2016 - 05.2019
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Maintained inventory of items that were placed in each guest room.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
Billing and Collections Specialist
Chase Receivables
Petaluma, CA
04.2013 - 06.2015
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and contracts on accounts.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
Sales Associate
Macy's
Concord, CA
10.2010 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Call Center Representative
Kaiser Permanente
Vallejo
01.2008 - 2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Customer Service Representative
IFS
Benicia, CA
01.2005 - 10.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Maintained cash drawer of $Amount or more per shift.
Customer Service Cashier
Six Flags Magic Mountain
Vallejo, CA
05.2000 - 11.2004
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
High School Diploma -
John W. Finney
Vallejo, CA06.2005
Skills
- Legal Regulations Knowledge
- Sales Process
- Process Improvement
- Office Equipment
- Process Research
- Advanced Word Processing
- Teamwork and Collaboration
- Bill Preparation
- Cash Register Systems
- Guest Inquiries
- Customer Service
- Customer Relations
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Word
- Order Fulfillment
- Critical Thinking
- Computer Proficiency
Timeline
Process Server
LDA Associates
07.2019 - Current
Room Service Attendant
Angelic Housing Resources Foundation
01.2016 - 05.2019
Billing and Collections Specialist
Chase Receivables
04.2013 - 06.2015
Sales Associate
Macy's
10.2010 - 02.2013
Call Center Representative
Kaiser Permanente
01.2008 - 2013
Customer Service Representative
IFS
01.2005 - 10.2010
Customer Service Cashier
Six Flags Magic Mountain
05.2000 - 11.2004
High School Diploma -
John W. Finney