Ashley Ponce

• Ensured sterilization and cleanliness of patient exam rooms, promoting patient safety and comfort
• Maintained confidentiality of patient information and adhered to HIPAA guidelines, safeguarding patient trust and compliance
• Coordinated and scheduled patient appointments, optimizing clinic workflow and reducing wait times.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Taught patients about medications, procedures, and care plan instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

Strong communication skills, able to effectively interact with patients, healthcare providers, and other medical staff.