Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Portee

Portsmouth,Virginia

Summary

Customer Service Representative with over 6 years of over the phone and face to face customer service. Proficient in responding to customer complaints and resolving issues.

Overview

17
17
years of professional experience

Work History

Inductor

Target Distribution center
Suffolk, Virginia
10.2017 - 06.2025

Receive Target products place them in trays according to the stores they need to be shipped to. Head POC in charge of coordinating the flow of traffic and overseeing productivity on the floor.

  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Worked with managers to implement the company's policies and goals.
  • Maintained clean and organized work areas.
  • Started up and shut down processing equipment.

Customer Service Associate

QVC
Chesapeake, Virginia
07.2016 - 10.2017

Maintained up to date knowledge of sales polices regarding payments, returns and exchanges. Achieved standard call handle time with Value-focused customer service approach. Addressed website inquires per day. Manged quality communication, customer support and product representation fro each customer. Often asked to train incoming customer service associates on new job functions.

Sales Associate

Kohl"s
Suffolk , Virginia
10.2015 - 03.2016

Interfaced with customers to help with purchasing needs. Recommending additional products that would work with their purchase. Maintained and organized store displays to showcase products. Front end cashier encouraged customer to get Kohl’s Charge advised of the great benefitsExcelled in exceeding daily credit card application goals.

Internship

Dr Bango
Irvington , New Jersey
09.2013 - 06.2014

Interview Patients, Measures vital signs, Phlebotomy Examination room preparation ,Answering telephones, Medical record management, such as pulling, filling, and maintaining updated information in chart Recorded temperature, blood pressure, pulse and respiration rates. Patient triage with excellent customer services skills, and compassion for the ill. Arrange examining-room instruments and equipment

Sales Associate

Things Remembered
Livingston , New Jersey
10.2011 - 06.2014
Exceeding or meeting personal sales targets while demonstrating a solid customer focus. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Developing a strong product knowledge as well as Customer knowledge Greeting customers entering the store to ascertain each customer needs. Describe products to customers and accurately explained details and care of merchandise.Prevented store losses using awareness, attention to detail and integrity.

Cashier

Shoprite
Union , New Jersey
09.2008 - 11.2009
Receive payment by cash, check, credit cards, vouchers, or automatic debits from Customers. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Establish or identify prices of goods, services or admission, and tabulate


Education

High School Diploma - General

Maplewood High School
2008

Certified Clinical Medical Assistant(CCMA) - Medical

National Career Institute
2014

Skills

  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
Seeking to obtain a position with a retail company which will provide the opportunity to use my exceptional customer service skills

Accomplishments

  • Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers with products, promotions and orders.
    • Sales
      • Consistently generated additional revenue through skilled sales techniques.  Coordinated with the customer to produce the desired product.  

Timeline

Inductor

Target Distribution center
10.2017 - 06.2025

Customer Service Associate

QVC
07.2016 - 10.2017

Sales Associate

Kohl"s
10.2015 - 03.2016

Internship

Dr Bango
09.2013 - 06.2014

Sales Associate

Things Remembered
10.2011 - 06.2014

Cashier

Shoprite
09.2008 - 11.2009

High School Diploma - General

Maplewood High School

Certified Clinical Medical Assistant(CCMA) - Medical

National Career Institute
Ashley Portee