Ashley Sharp

16 hours of hands-on training at Smiles For Life Dental Practice where I was able to job shadow and work for several days as a dental assistant to get a true feel for the tasks and roles I am responsible for.

• Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
• Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
• Researched and stayed current in consumer and industry trends.
• Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
• Reduced appointment cancellations by proactively confirming dates and times with clients.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.