Ashley Poznanski
Las Vegas,NV
Summary
Born and raise in Hawaii, island of Oahu, but I do consider Vegas as my second home as I have been back and forth from Hawaii to Vegas from time to time. I am a Mother of 3. I am outgoing and have a strong work ethic that has more than 8+ years of experience in customer service as well as 3+ years in call center. So I am very adaptable with changes. I am always looking forward to gain knowledge in everything that I do, not just for a company but in life itself.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Caesar Entertainment
Las Vegas, NV
10.2023 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Recommended hotel services or amenities that guest may find useful.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Entry data on reservations when requested.
- Ensuring bill is settled before guest is properly checked out of hotel.
- Operating calls to the correct department for guest
- Reassuring guest before call disconnect to make sure they are leaving us satisfied attitude.
Express Claims Adjuster
Kemper Insurance
Las Vegas, NV
09.2021 - 10.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Send settled payment to the appropriate party of claims.
- Handling all claims in a timely manner.
Cashier
Blackjack Fireworks
Pahrump, NV
05.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Advertising products.
Professional Entertainer
Paradise Cove Luau
Honolulu, HI
08.2016 - 10.2019
- Deliver the best performance: show presence with a smile.
- Public speaking (MC).
- Lei greeting: welcoming guest upon arrival with a quick photo session.
- Outgoing/ energetic/ friendly.
- Quick adaption to last minute changes in show.
Education
General Study -
Chaparral High School
Las Vegas, NV05.2013
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Complaint Handling
- 8 years customer service
- Team building
- Communication
- Reliable and trustworthy
Timeline
Guest Service Agent
Caesar Entertainment
10.2023 - Current
Express Claims Adjuster
Kemper Insurance
09.2021 - 10.2023
Cashier
Blackjack Fireworks
05.2020 - 08.2021
Professional Entertainer
Paradise Cove Luau
08.2016 - 10.2019
General Study -
Chaparral High School