Hi, I’m
Ashley Pringle
Niagara Falls,NY
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Experienced Collections Specialist bringing 3-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
years of professional experience
Work History
Titan Solutions Corporation
Debt Collector
09.2022 - Current
Job overview
- I call people and try to help them resolve their debt
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Maintained consistently high success rate of collecting on overdue accounts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Olive Garden
Server
09.2022 - 11.2022
Job overview
- I took care of the customers needs, took their food and drink order, and brought everything to them as needed.
Solidays
Server and Bartender
04.2019 - 09.2022
Job overview
- I would take care of the customers and take their drinking food order
- Bring them anything extra they needed
AARS
Debt Collector
10.2020 - 07.2022
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
TGI Fridays
Server and Bartender
03.2015 - 01.2019
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Niagara Wheatfeild High School
01.2006
University Overview
Percentage: 93%
Skills
- Account Management
- Business Correspondence Writing
- Payroll Processing
- History Research
- Call Center Experience
- Client Relations
- Negotiation
- [Type] Software
- Issue Investigation
- Persuasion Techniques
- Customer Research
- Skip Tracing
- Decision-Making
- Pleasant Telephone Demeanor
- Payment Scheduling
- Updating Customer Accounts
- Accurate Payment Posting
- Payment Management
- Attention to Detail
- Basic Mathematics
- Training and Teaching
- Organizational Skills
- Conflict Resolution
- Managing Delinquent Accounts
- Debt Repayment Negotiation
- Persuasive Negotiation
Contact No
716-327-3837
Hobbies and Interests
- I'm a leader
- I have a very strong willpower
- Arts and crafts
- Dcx
Timeline
Debt Collector
Titan Solutions Corporation
09.2022 - Current
Server
Olive Garden
09.2022 - 11.2022
Debt Collector
AARS
10.2020 - 07.2022
Server and Bartender
Solidays
04.2019 - 09.2022
Server and Bartender
TGI Fridays
03.2015 - 01.2019
Niagara Wheatfeild High School
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