Ashley Provan
Stag's Tavern
Cudahy,WI
6
years of professional experience
Reliable hospitality professional with a background in fast-paced service, shift supervision, and guest support. Strong in health and safety, ordering supplies, and maintaining accurate POS and cash procedures. Focused on efficient operations, team accountability, and consistent guest satisfaction.
Work History
Bartender Shift Manager
2 Years 9 Months- Managed shift assignments, balancing coverage across bartenders and support staff.
- Supervised bar operations, ensuring smooth service and timely drink preparation.
- Trained new staff on service standards, drink recipes, and closing procedures.
- Maintained inventory levels, restocked supplies, and communicated ordering needs.
- Resolved customer concerns quickly, preserving positive guest experience during peak periods.
- Enforced responsible service practices and upheld guest safety standards.
- Developed strong relationships with regular patrons, fostering a sense of community within the establishment.
- Coordinated opening and closing routines, maintaining organized and compliant bar operations.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Front of House Shift Leader
3 Years- Led front-of-house shifts, coordinating team coverage and maintaining smooth customer flow during peak service.
- Resolved customer concerns quickly, preserving service quality and supporting positive guest experiences.
- Trained new team members on POS procedures, guest service standards, and order accuracy expectations.
- Monitored product presentation, ensuring display cases stayed stocked, clean, and visually appealing throughout service.
- Managed opening and closing tasks, including cash handling, station setup, and end-of-shift cleanup.
- Communicated shift priorities to staff, improving coordination between counter, prep, and service stations.
- Balanced multiple orders efficiently, maintaining accuracy while supporting fast-paced dessert service.
- Increased customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Ensured compliance with health department regulations, maintaining consistently high scores on inspections.
- Evaluated employee performance regularly through constructive feedback sessions aimed at continuous improvement.
Service Crew Member
6 Months- Delivered fast, friendly customer service while maintaining order accuracy across counter and drive-thru operations.
- Trained new crew members on station procedures, food safety, and McDonald's service standards.
- Monitored kitchen readiness, restocked supplies, and coordinated workflow to support efficient rush periods.
- Prepared menu items following quality, cleanliness, and food safety requirements.
- Resolved customer concerns promptly, preserving positive guest experience and team efficiency.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Education
High School Diploma
Skills
Upselling strategies
POS system operation
Bar safety compliance
Inventory management
Customer service
New hire training
Dependable team member
Clear and effective communication
Cocktail creation
Inventory
Timeline
Bartender Shift Manager
Stag's Tavern
11.2023 - 08.2026Read More
Front of House Shift Leader
Pop's Custard
01.2021 - 01.2024Read More
Service Crew Member
McDonald's
03.2020 - 09.2020Read More
Sussex Hamilton High School
High School Diploma
Read More