Ashley Puhalsky
Clarksville,Tennessee
Summary
Attentive, experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dollar General Market
Clarksville, TN
03.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Fast Stop Markets
Clarksville, TN
09.2022 - 03.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Supervisor
Rite Aid
Banning, CA
07.2013 - 11.2016
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
Education
High School Diploma -
Helen Hunt Jackson Independent Studies
Hemet, CA05-2005
Skills
- Operational Improvements
- Strategic Planning Skill
- Campaign Performance Optimization
- Organizational Development
- Employee Oversight
- Employee Motivation And Discipline
- Standards And Protocols Compliance
- Health And Safety Compliance
- Operational Planning
- Performance Improvements
- Employee Scheduling
- Individualized And Group Training
- Training And Mentoring
- Lesson Planning
- Inventory And Supply Management
- Inventory Coordination
- Safety And Compliance
- Customer Support Experience
- Customer Service
- Customer Relations
- Customer Engagement
- Customer Service And Satisfaction
- Goal Setting
- Multitasking Ability
Timeline
Assistant Manager
Dollar General Market
03.2024 - Current
Assistant Manager
Fast Stop Markets
09.2022 - 03.2024
Supervisor
Rite Aid
07.2013 - 11.2016
High School Diploma -
Helen Hunt Jackson Independent Studies