Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Ragin

Miami,FL

Summary

Enthusiastic customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of computer and training in sells. Motivated to learn, grow and excel in customer service .

Overview

15
15
years of professional experience

Work History

Waitress Supervisor

Jackson Soulfood
Miami, FL
03.2011 - 05.2022
  • Trained staff members on use of POS system.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Customer Service Representative

IQor Global Services
Miramar, FL
08.2019 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Representative

TracFone
Medley, FL
01.2014 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Miami Jackson Senior High School
Miami, FL
05.2005

Skills

  • Customer Service and Rapport
  • Billing and Payment Processing
  • Hiring and Firing
  • Preparing Guest Salads
  • Regulatory Understanding
  • Worker Training
  • Transactions and Cash Handling
  • Production and Time Sequencing
  • Upselling Techniques
  • Warm and Friendly
  • Conflict and Complaint Resolution

Timeline

Customer Service Representative

IQor Global Services
08.2019 - 09.2020

Customer Service Representative

TracFone
01.2014 - 05.2016

Waitress Supervisor

Jackson Soulfood
03.2011 - 05.2022

High School Diploma -

Miami Jackson Senior High School

Similar Profiles

CREATE PROFILE
Ashley Ragin