Ashley Ramirez
Houston,TX
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Efficient and reliable with background in customer service. Possess strong skills and ability to multitask effectively across various projects. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
5
5
years of professional experience
Work History
Security Officer
Weiser Security
Houston, TX
08.2023 - 10.2024
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Cashier/Barista
Blanca's Cafe
Houston, TX
06.2019 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
FEMA Disaster Agent
Express Employment Professionals
Webster, TX
07.2022 - 07.2023
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Chef/Cook's Assistant
The Butcher The Baker The Cheeseboard Maker
Pearland, TX
10.2022 - 02.2023
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Checked quality of raw materials before use.
- Prepared high-quality dishes according to established recipes.
- Resolved customer complaints regarding food quality or service issues.
Cook/Assistant
Shelbys Kitchen & Katering
Houston, TX
10.2020 - 01.2023
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Stocked supplies such as food items in refrigerators and storerooms.
- Monitored food inventory levels and restocked items as needed.
- Labeled containers appropriately for storage purposes following health codes regulations.
- Set up banquet tables for events including buffets and special occasions according to customer requests or instructions from the chef and supervisor.
- Displayed strong knowledge of menus items including ingredients used in each dish.
- Trained new chefs on proper cooking techniques and menu items.
Education
Associate of Arts -
Lone Star College
Houston, TX01-2026
High School Diploma -
Penn Foster College
Scottsdale, AZ06-2019
Skills
- Customer service orientation
- Inventory management
- Multitasking and organization
- Office administration
- Professional telephone etiquette
- Call center operations experience
Accomplishments
- CPR Certified
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Security Officer
Weiser Security
08.2023 - 10.2024
Chef/Cook's Assistant
The Butcher The Baker The Cheeseboard Maker
10.2022 - 02.2023
FEMA Disaster Agent
Express Employment Professionals
07.2022 - 07.2023
Cook/Assistant
Shelbys Kitchen & Katering
10.2020 - 01.2023
Cashier/Barista
Blanca's Cafe
06.2019 - 02.2024
Associate of Arts -
Lone Star College
High School Diploma -
Penn Foster College