Ashley Ramos
Salinas,CA
Summary
Proven leader notably at Brewjee, where I spearheaded inventory management and fostered team collaboration, boosting productivity. Excelled in drink customization and guest service, ensuring high satisfaction. Adapted swiftly to change, maintaining top cleanliness standards. Skilled in espresso preparation and resolving customer complaints efficiently, I consistently enhance the customer experience.
Overview
1
1
year of professional experience
Work History
Lead Barista
Brewjee
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Barista
Brewjee
Salinas
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Waitress
IHOP
Salinas
07.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Hartnell
SalinasSkills
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Espresso preparation
- Drink customization
- Guest service
Timeline
Barista
Brewjee
03.2024 - Current
Waitress
IHOP
07.2023 - 03.2024
Lead Barista
Brewjee
Hartnell