Ashley Randolph
Blanchester
Summary
Dynamic professional with a positive attitude and proven team leadership skills, experienced as a Shift Leader at SUBWAY® Restaurants. Successfully enhanced customer service and operational efficiency while ensuring compliance with safety protocols. Adept at problem-solving and cash handling, consistently improving team workflows and patient satisfaction in fast-paced environments.
Background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
11
11
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
08.2022 - Current
- Assisted in maintaining operational efficiency during peak hours.
- Learned safety protocols and procedures to ensure team compliance.
- Collaborated with team members to streamline daily tasks and workflows.
- Monitored inventory levels, notifying management of restocking needs.
- Engaged with customers to enhance service experience.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Patient Care Coordinator
Cincinnati Dental
05.2014 - 07.2017
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure clarity.
- Implemented electronic health record systems, enhancing patient data accuracy and accessibility.
- Resolved patient inquiries and concerns promptly, improving overall satisfaction with care services.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Education
GED -
Southern State Community College
Hillsboro, OHSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Issue resolution
- Rules enforcement
Timeline
Shift Leader
SUBWAY®Restaurants
08.2022 - Current
Patient Care Coordinator
Cincinnati Dental
05.2014 - 07.2017
GED -
Southern State Community College
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