Ashley Randow
San Antonio,TX
Summary
Dynamic Store Manager with proven success at EzPawn, excelling in customer service and inventory management. Enhanced customer satisfaction through effective training and innovative merchandising strategies, achieving significant sales growth. A strong leader, skilled in team motivation and problem-solving, fostering a collaborative environment that drives performance and retention.
Overview
20
20
years of professional experience
Work History
Store Manager
EzPawn
San Antonio, TX
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Lead Pawnbroker
EzPawn
10.2014 - 07.2022
- Influenced the successful achievement of store goals through proactive leadership initiatives.
- Facilitated seamless shift transitions by communicating pertinent information clearly between incoming and outgoing staff members.
- Managed inventory effectively, ensuring optimal stock levels and minimizing excess or outdated items.
- Developed marketing strategies that increased store visibility and attracted new customers.
- Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
- Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
- Streamlined loan processes for faster transactions, resulting in improved customer experience.
- Achieved high sales targets consistently through effective communication skills and product knowledge mastery.
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
- Processed payments, handled cash and securely initiated bank deposits for $10,000 revenue-grossing pawn shop.
- Generated new loan business by making phone calls to potential clients.
- Received and processed payments for loan values and item purchased, recording transactions in POS system.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or other issues.
- Worked with customers to develop loans worth up to $1800 according to personal needs, preferences and payment abilities.
Shift Lead
Walgreens
San Antonio, TX
11.2005 - 10.2014
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Education
South San West Campus High School
San Antonio, TX05.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Supply ordering
- Policies and procedures
- Accurate cash handling
Timeline
Store Manager
EzPawn
07.2022 - Current
Lead Pawnbroker
EzPawn
10.2014 - 07.2022
Shift Lead
Walgreens
11.2005 - 10.2014
South San West Campus High School