Ashley Ratcliff
Lake Stevens,WA
Summary
Results-driven and adaptable professional with substantial experience in real estate, property management, and startups. Proven ability to excel in fast-paced environments and manage changing priorities with ease. Committed to delivering exceptional customer service and building strong client relationships through clear communication and attention to detail. Highly organized with a critical thinking approach to problem-solving and a talent for fostering positive rapport with diverse clients.
Overview
24
24
years of professional experience
Work History
Home Manager
EasyKnock, Inc.
01.2023 - Current
- Primary liaison for homeowners, managing all aspects of home care, including coordinating appointments and semi-annual preventative maintenance for members' homes.
- Obtain and compare estimates from multiple preferred service providers, ensuring best value and quality for services.
- Build and sustain strong relationships with preferred providers to ensure high-quality service and member satisfaction. Negotiate discounts and special offers to enhance value.
- Handle all invoicing and billing, including managing payments to providers and billing members as part of their subscription service.
- Conduct onboarding phone or video calls with new members, review their dashboard, and confirm property details.
- Develop and manage processes for home care, including data tracking, spreadsheet management, and writing operational procedures to ensure efficiency and high member satisfaction.
Realtor
Fatham Realty, RE/MAX Northwest Realtors, Realty ONE Group, Skyline Properties, Inc.
11.2017 - Current
- Consulted with clients to successfully guide the process of purchasing and sales
- Maintained database and managed full schedules of appointments to build consistent sales
- Negotiated property sales
- Prepared purchase agreements
- Worked efficiently to ensure all deadlines were met d
- Taught first time homebuyers classes with WSHFC.
Bank Teller
Washington Mutual
05.2006 - 12.2006
- Updated customer accounts with new balance, payment, and transfer information
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Complied with applicable banking laws and regulations
Front Desk Receptionist
Hughes | Robbins, Attorneys at Law
06.2000 - 09.2005
- Welcomed clients and visitors and answered heavy volume phone calls
- Managed incoming and outgoing mail and deliveries
- Transcribed dictations for attorney records
- Ordered office supplies and maintained inventory of consumables.
Education
High School Diploma -
Hazen High School
Renton, WA06.2000
Skills
- Transaction Management
- Contract Negotiation
- Customer Service
- Property Management
- Scheduling
- Home Staging
- Maintenance and repair management
Community Service
- SPJFA Cheer, Coach, 2022
- Cascade View Elementary/PTA, Volunteer, 2014-2019
- Marysville Food Bank, Volunteer, 2019
Timeline
Home Manager
EasyKnock, Inc.
01.2023 - Current
Realtor
Fatham Realty, RE/MAX Northwest Realtors, Realty ONE Group, Skyline Properties, Inc.
11.2017 - Current
Bank Teller
Washington Mutual
05.2006 - 12.2006
Front Desk Receptionist
Hughes | Robbins, Attorneys at Law
06.2000 - 09.2005
High School Diploma -
Hazen High School
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