Ashley Ratcliffe
Elizabethtown,NC
Summary
Dedicated and experienced 911 Telecommunicator with over seven years of experience in high-pressure, fast-paced environments. Certified in NCIC/DCI Modules 1-6 with familiarity with EWarrants database and proficient in Microsoft Word. Proven ability to handle emergency situations with calm, professionalism, and quick decision-making. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in multi-tasking, active listening, and operating communication equipment efficiently. Recognized for problem-solving abilities and maintaining composure during crises.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Bladen County Sheriff’s Office
04.2017 - Current
- Handle emergency and non-emergency calls in a high-stress environment, providing critical communication between the public and emergency personnel
- Operate a variety of communication equipment, including computer-aided dispatch (CAD) systems, telephones, and radios
- Accurately gather and relay information to appropriate emergency response teams while maintaining composure in crisis situations
- Utilize NCIC/DCI systems to run background checks, vehicle registrations, and other law enforcement queries
- Execute EWarrants queries proficiently, ensuring timely submission and retrieval of legal documentation
Education
B.A. - Criminal Justice
University of North Carolina at Pembroke
05.2022
Skills
- Emergency Communication & Call Handling
- Proficient in Microsoft Word
- Strong Multi-tasking & Prioritization Skills
- Effective Verbal and Written Communication
- Information documentation
- Dependable and Responsible
- Information Security
- Law Enforcement Collaboration
- Cross-Departmental Teamwork
- Attention to Detail
- Reliability
- Organizational Skills
- Confidentiality
- Professionalism
Certification
- NCIC/DCI Certification (Modules 1-6)
- EWarrants Access
- CPR Certification
Additionalinformation - Availability
Available for a full-time position
Timeline
911 Telecommunicator
Bladen County Sheriff’s Office
04.2017 - Current
B.A. - Criminal Justice
University of North Carolina at Pembroke