Ashley R. Brown
Greenfield Township,PA
Summary
Professional in healthcare industry, bringing valuable experience in authorization management and compliance. Known for delivering reliable and timely authorizations while maintaining robust communication with healthcare teams. Consistently focused on collaborative efforts and achieving results, ensuring organizational goals are met. Skilled in problem-solving and adaptable to changing requirements.
Overview
10
10
years of professional experience
Work History
Authorization Specialist/ Care Coordinator
Mission Autism Clinics/Helping Hands Family
11.2022 - 03.2025
- Communicate with clients during the admissions process regarding status, timelines, and additional information needed.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions pertaining to current and prospective clients.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Manage insurance case management, including obtaining authorizations and maintaining relationships with care coordinators.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage and benefits information.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
Staffing Coordinator/Program Manager
Mission Autism Clinics
09.2021 - 11.2022
- Designed and maintained schedules templates for 7 clinics
- Problem solving coverage for staff call offs and PTO
- Created and updated reports monitoring staff attendance and utilization
- Collaborate with clinical staff regarding staff scheduling, coverage, etc
- Managed monthly clinic budgets and purchases
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Enhanced team productivity by developing and implementing efficient staffing schedules.
Registered Behavior Technician
Mission Autism Clinics
04.2021 - 09.2021
- Work 1:1 with children with autism by applying and implementing ABA techniques under the supervision of a BCBA
- Utilize positive reinforcement and antecedent modification to increase appropriate behaviors over time
- Assist in the development and maintenance of instructional materials
- Communicate confidentially and professionally with behavior analysts and parents
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Fulfillment Specialist
Chewy
03.2021 - 04.2021
- Making boxes to fulfill orders, packaging up orders
- Load boxes into trailers
- Use proper safety protocol while working
- Providing excellent customer service
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
Program Manager
Endless Mountain Recovery Center
04.2020 - 01.2021
- Hired, Managed and trained a dynamic team of technicians with diverse areas of expertise
- Created schedules, handle call offs and shift coverage, monitor training certifications of staff
- Facilitate life skills groups to clients
- Assist in de-escalation of crisis situations with clients and staff
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Client Care Coordinator
Just Believe Recovery Center
06.2018 - 03.2020
- Complete all legal paperwork regarding CYS, parole, public defenders and court dates for clients
- Schedule aftercare appointments regarding drug and alcohol outpatient, psychiatrist, and primary care physicians
- Communicate with insurance companies, other agencies and facilities such as halfway houses and long-term facilities for aftercare for clients and smooth transitions
- Complete discharge paperwork, apply for medical assistance, assist clients in completing FMLA paperwork for their employment
Corrections Officer
Pike County Corrections
02.2018 - 06.2018
- Supervise the activities of the inmates
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Complete reports on inmate conduct
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Sales Representative/Store Manager
Moorehead Communications(Verizon)
02.2015 - 02.2018
- Recruiting, training, supervising up to 10 staff members, and appraising staff
- Maintain Building efficiencies and cleanliness
- Manage budget storewide
- Maintain statistical and financial records
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Build and maintain customer relationships
- Team collaboration and coaching
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH03-2026
High School Diploma -
Homer Senior Highschool
Homer, NY06-2008
Skills
- Case management
- Documentation
- Patient education
- Problem-solving
- Time management
- Verbal and written communication
- Community outreach
- Electronic medical record software
- Interdepartmental collaboration
- Multitasking and organization
Timeline
Authorization Specialist/ Care Coordinator
Mission Autism Clinics/Helping Hands Family
11.2022 - 03.2025
Staffing Coordinator/Program Manager
Mission Autism Clinics
09.2021 - 11.2022
Registered Behavior Technician
Mission Autism Clinics
04.2021 - 09.2021
Fulfillment Specialist
Chewy
03.2021 - 04.2021
Program Manager
Endless Mountain Recovery Center
04.2020 - 01.2021
Client Care Coordinator
Just Believe Recovery Center
06.2018 - 03.2020
Corrections Officer
Pike County Corrections
02.2018 - 06.2018
Sales Representative/Store Manager
Moorehead Communications(Verizon)
02.2015 - 02.2018
Associate of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Homer Senior Highschool
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