Summary
Overview
Work History
Education
Skills
Summary Of Experience
Attributes
Languages
Timeline
Generic

Ashley R. Cervantes

Pharr

Summary

Customer Service Representative with proven communication and organizational skills. Experienced in fast-paced environments, demonstrating strong work ethic and determination to meet deadlines. Skilled in problem-solving and building relationships with clients and team members. Committed to supporting team success and enhancing organizational brand through proactive adaptability.

Overview

16
16
years of professional experience

Work History

Memeber Engagement Coordinator

Teleperformance
Pharr
08.2022 - 03.2025
  • Delivered exceptional customer service by promptly identifying client needs.
  • Implemented creative problem-solving techniques, resulting in high customer satisfaction.
  • Maintained positive demeanor while addressing challenging customer interactions.
  • Developed relationships with potential customers through proactive outreach calls.
  • Scheduled and confirmed appointments to enhance operational efficiency.
  • Managed no-shows and cancellations, ensuring efficient rescheduling.
  • Completed daily responsibilities accurately, contributing to operational excellence.
  • Handled 300-500 calls daily, scheduling 30 or more insurance members each day.

Agent Services Representative

Quantum 3 Media
01.2021 - 01.2022
  • Educated customers on product features and benefits to enhance overall experience.
  • Responded to inquiries and addressed objections effectively.
  • Utilized cross-selling and probing techniques to increase customer profitability.
  • Sold health insurance products to clients aged 65 and older.

Assistant Manager

Grand China Buffet
Pharr
01.2012 - 01.2016
  • Maintained daily transaction records and generated reports for management review.
  • Conducted inventory assessments and replenished merchandise as needed.
  • Trained staff to provide exceptional customer service consistently.
  • Motivated employees to enhance morale and performance levels.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Established processes for monitoring customer satisfaction levels.
  • Counted inventory items with high accuracy to ensure stock levels were maintained.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Cashier

McDonald’s
Alamo
01.2011 - 01.2012
  • Operated cashier role in fast-paced restaurant environment.
  • Enhanced customer service skills while managing high-pressure situations.
  • Made quick, effective decisions to improve operational efficiency.
  • Prioritized teamwork and developed strong communication skills to accomplish tasks.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Cashier

Jason's Deli
Pharr
01.2009 - 01.2010
  • Enhanced customer service skills through practical experience in an entry-level position.
  • Restocked merchandise while ensuring a clean and organized shopping environment.
  • Focused on maintaining high levels of customer satisfaction at all times.

Education

High School -

Pharr-San Juan-Alamo High School
Pharr, TX
01.2012

Skills

  • Customer service expertise
  • Appointment scheduling
  • Data entry
  • Team collaboration
  • Communication skills
  • Organizational abilities
  • Problem solving
  • Performance monitoring and improvement
  • Multitasking
  • Self-motivation
  • Written communication

Summary Of Experience

Through these work experiences I have developed patience, have become an executor of good judgment, grown as a person. Have worked effectively in fast paced environments, self motivated and offer a strong work ethic and determination to complete tasks in a timely manner. Excellent customer service and the ability to work well with others.

Attributes

I am accustomed to accepting responsibility beyond job description. Quick learning ability, able to multi-task and finish tasks with accuracy.

Languages

English
Full Professional
Spanish
Limited

Timeline

Memeber Engagement Coordinator

Teleperformance
08.2022 - 03.2025

Agent Services Representative

Quantum 3 Media
01.2021 - 01.2022

Assistant Manager

Grand China Buffet
01.2012 - 01.2016

Cashier

McDonald’s
01.2011 - 01.2012

Cashier

Jason's Deli
01.2009 - 01.2010

High School -

Pharr-San Juan-Alamo High School

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