Ashley Reed

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed Fibro Scans, ANS and Wavi Testing
• Performed Allergy Testing
• Performed EKG and Spirometry Testing

• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Processed medical records requests from outside providers.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.

• Conducted insurance verification and pre-certification and pre-authorization functions.

• Responded to patient callbacks and phone-in prescription refill requests.

• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

• Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.

• Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
• Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
• Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.