Ashley Reed
Saint James,MN
Summary
Dedicated and detail-oriented Customer Service Representative with proven experience supporting clients at Citizens Bank, Minnesota. Recognized for providing exceptional service, resolving customer inquiries efficiently, and maintaining a high level of professionalism. Dependable team player with strong organizational skills, a sharp eye for detail, and the ability to learn new systems quickly. Proficient in computer applications, typing, and math, with a focus on accuracy and customer satisfaction. Driven to contribute to team success and uphold the values of trust, integrity, and responsiveness in every client interaction.
Overview
2
2
years of professional experience
Work History
Bookkeeper
Randy Reed Trucking
Lewisville, MN
05.2025 - Current
- Maintained and processed invoices, deposits, and
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Customer Service Representative
Citizens Bank Minnesota
LaSalle, MN
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Madelia High School
Madelia, MN06.2019
Skills
- Reliable, Dependable, and Team-Oriented
- Strong Attention to Detail and Accuracy
- Highly Organized with Effective Time Management
- Quick Learner with Adaptability in Fast-Paced Environments
- Focused and Self-Motivated
- Solid Mathematical and Analytical Skills
Accomplishments
Served 6 years in the Minnesota Army National Guard, gaining valuable experience in leadership, adaptability, and preforming under pressure.
Timeline
Bookkeeper
Randy Reed Trucking
05.2025 - Current
Customer Service Representative
Citizens Bank Minnesota
12.2023 - Current
High School Diploma -
Madelia High School