Ashley Reynolds
Chattanooga,TN
Summary
Join an established and growing company at a challenging and rewarding position as a customer service representative where I can utilize my strong people skills. Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Worker
Moccasin Bend Mental Health Institute
Chattanooga, TN
06.2019 - 08.2023
- Prepare hot/cold meals for patients with different nutritional diets, serve the line, and clean station area.
Customer Service Representative
Southeastrans
Chattanooga, TN
02.2016 - 09.2019
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Patient Ambassador
Siskin Hospital for Physical Rehabilitation
United States
09.2017 - 02.2019
- Provide guest information for the patients about breakfast, lunch, and dinner and snack, also explain their food restrictions on nutritional diets.
Customer Service Representative
Convergys
Chattanooga, TN
06.2011 - 02.2017
- Handle inbound/outbound phone calls with customer concerns regarding cost, technical issue, request to terminate services, adjusting programming channels, and selling equipment.
Shuttle Driver
Groome transportation
Chattanooga, TN
04.2012 - 07.2014
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Provided friendly customer service while interacting with passengers in person.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
Cashier
BILO
Chattanooga, TN
06.2009 - 09.2013
- Provide continuous attention to customer needs; educate customers on selfCheckouts; greet, assist, and thank customers in a prompt, courteous and friendly manner
- Address customer issues/complaints and resolve to full satisfaction.
Cashier
Tennessee Aquarium
Chattanooga, TN
03.2008 - 03.2009
- General cashiering duties and sales transaction accounting; assisting shop customers; stocking and straightening merchandise and related inventory duties.
Education
Certificate - Dental Assisting
Chattanooga State Community College
05.2021
High School Diploma -
Howard School of Academics and Technology
Skills
- Customer service
- Interpersonal
- Communication
- Problem solving
- Time-management
- Technical education
- Teamwork
- Quick learner
- Safe Food Handling
- Food and beverage pairing
- Food Storage
- Working Quickly
- Hospital standards
- ServSafe Certification
Certification
- Food Handler Certification, 04/01/19, 04/01/25
- Certificate for Servsafe
Personal Information
Title: Customer Service Representative
Timeline
Food Service Worker
Moccasin Bend Mental Health Institute
06.2019 - 08.2023
Patient Ambassador
Siskin Hospital for Physical Rehabilitation
09.2017 - 02.2019
Customer Service Representative
Southeastrans
02.2016 - 09.2019
Shuttle Driver
Groome transportation
04.2012 - 07.2014
Customer Service Representative
Convergys
06.2011 - 02.2017
Cashier
BILO
06.2009 - 09.2013
Cashier
Tennessee Aquarium
03.2008 - 03.2009
Certificate - Dental Assisting
Chattanooga State Community College
High School Diploma -
Howard School of Academics and Technology
- Food Handler Certification, 04/01/19, 04/01/25
- Certificate for Servsafe
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