Ashley Rice
San Jose,CA
Summary
Proficient UX Writer and Content Designer with a strong background at Google, committed to elevating conversational clarity and engagement across various platforms through strategic design initiatives.
Overview
10
10
years of professional experience
Work History
UX Writer & Content Designer III
Google
San Jose, USA
06.2025 - 12.2025
- Designed and evaluated UX copy and conversational behaviors across chat and search-adjacent product surfaces, focusing on multi-turn clarity, grounding, and recovery
- Audited UX language patterns for consistency, clarity, and accessibility across multi-step conversational flows
- Created and iterated prompt-based test scenarios to surface hallucinations, factual drift, citation breakdowns, and reasoning failures across extended conversations
- Conducted comparative analysis of AI-generated responses across Gemini, AI Overviews, ChatGPT, and Perplexity to assess consistency, clarity, and user trust
- Identified recurring failure patterns related to intent misinterpretation, context loss, and ineffective recovery strategies
- Partnered with product, research, and policy stakeholders to translate evaluation findings into actionable system and content improvements
- Tested safety boundaries and documented risks related to user trust and information quality
- Contract via InfoObjects
AI Content Designer
Google
Remote
10.2024 - 05.2025
- Evaluated UX copy and AI responses for safe refusal, redirection, and recovery behavior
- Assessed model outputs for clarity, reasoning quality, and conversational usefulness before scoring them against project guidelines
- Diagnosed patterns where responses blocked progress, escalated frustration, or failed to provide viable next steps
- Designed prompts and instructional examples to clarify expected conversational behavior across multiple workflows and edge cases
- Ensured consistency in structure, tone, accuracy, and behavioral intent across high-risk and ambiguous scenarios
- Collaborated with cross-functional partners to surface quality gaps and align on corrective approaches
- Contract via GlobalLogic / Cynet
Learning Experience Content Designer
Starfall Education Foundation
Remote
01.2016 - 01.2025
- Designed interactive, step-by-step learning experiences for global audiences, emphasizing clarity, progression, and error recovery
- Created UX microcopy, hints, explanations, and scaffolded guidance to support comprehension and sustained engagement
- Developed reusable content frameworks and templates to ensure consistency across multiple products and releases
- Collaborated with designers, animators, and engineers to refine instructional sequencing, interaction flow, and pacing
- Provided TestFlight feedback to improve clarity, timing, and progression based on observed user behavior
- Researched subject matter and learning standards to ensure accuracy, accessibility, and age-appropriate design
Education
MFA - Writing
Emerson College
Boston, MABA - English Literature
Princeton University
Princeton, NJAI/ML Labs -
IBM SkillsBuild
Gen AI & ML -
Google Cloud Skills Boost
Software Engineering -
Bay Valley Tech
CS49 - Code in Place (Stanford)
Foothill College
Skills
- UX microcopy and content design
- Prompt engineering
- Research proficiency
- Team collaboration
- Conversational UX and intent clarification
- Error recovery design
- Design systems language
- Cross-functional collaboration
- Figma expertise
Ux Portfolio
UX Portfolio
Locations
San Jose, CA
Timeline
UX Writer & Content Designer III
Google
06.2025 - 12.2025
AI Content Designer
Google
10.2024 - 05.2025
Learning Experience Content Designer
Starfall Education Foundation
01.2016 - 01.2025
MFA - Writing
Emerson College
BA - English Literature
Princeton University
AI/ML Labs -
IBM SkillsBuild
Gen AI & ML -
Google Cloud Skills Boost
Software Engineering -
Bay Valley Tech
CS49 - Code in Place (Stanford)
Foothill College