Ashley Rice
Dallas,TX
Summary
Dynamic small business owner with expertise in team leadership, operational planning, and customer relationship management. Proven ability to enhance service quality and ensure compliance with health safety standards. Dynamic small business owner with a proven track record in customer relationship management and event coordination. Known for delivering exceptional service and fostering strong team collaboration, I am an experienced customer service professional with over 10 years of experience. Resolving concerns, handling high-volume customer interactions, and maintaining accurate records. De-escalating difficult situations. Dependable, professional, and comfortable working independently in fast-paced environments while delivering friendly, solution-focused service.
Overview
19
19
years of professional experience
Work History
Small Business Owner
T"Amer Catering
Birmingham, Alabama
04.2007 - Current
- Managed daily operations for catering events and food service.
- Developed menus and coordinated food preparation with kitchen staff.
- Handled customer inquiries and provided excellent service during events.
- Developed specialty cocktails based on seasonal ingredients and customer preferences.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Restaurant Manager
The Crab Barrack
Birmingham, Alabama
08.2018 - 11.2021
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and mentored staff on customer service and food handling standards.
- Developed staff schedules to optimize coverage during peak hours.
- Enforced health and safety regulations to uphold cleanliness standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Bartender Trainer
Ruths Place
Irondale, AL
09.2017 - 01.2019
- Managed daily bar operations and ensured smooth workflow.
- Trained and supervised bar staff for optimal performance.
- Developed and maintained beverage menus to enhance customer experience.
- Implemented inventory control measures to manage stock levels effectively.
- Coordinated special events and promotions to attract clientele.
- Fostered a positive work environment through team-building activities.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
GED -
Mpower Minsties
Birmingham, ALSkills
- Customer relationship management
- Team leadership
- Operational planning
- Problem solving
- Business development
- POS operation
- Beverage management
- Health safety compliance
- Hygiene standards
- Menu offerings and promotions
- Task delegation
- Customer service
- Payment processing
- Staff training
- Event coordination
- Effective communication
- Time management
- Relationship building
- Answering questions
- Communicating with clients
- Quality assurance controls
- Call documentation skills
- Call center operations
- Problem-solving skills
- Call handling
- Data entry skills
- Sales
- Call control
Timeline
Restaurant Manager
The Crab Barrack
08.2018 - 11.2021
Bartender Trainer
Ruths Place
09.2017 - 01.2019
Small Business Owner
T"Amer Catering
04.2007 - Current
GED -
Mpower Minsties