Karla Oestreich

Manage daily office operations and ensured smooth workflow.

• Implement office policies to enhance efficiency and productivity.
• Recruit, interview and select employees to fill vacant roles.
• Train new employees on office procedures and systems.
• Track invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitor payments due from clients and promptly contacted clients with past due payments.
• Utilize CRM software to track customer interactions and sales leads.
• I developed a reputation for my commitment to catering to customer needs in virtual and in-person environments.
• When working with customers, I am mindful of their specific needs and background, while always going above and beyond to ensure each customer is satisfied with their service and specific outcomes.
• Develop strong relationships with clients to enhance customer loyalty.
• Cultivate relationships with existing customers to encourage repeat business.
• Increase repeat business using great customer service, problem-solving and conflict resolution skills.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Source new sales opportunities through inbound lead follow-up.
• Negotiate and close deals with minimal oversight.
• Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
• My background has demonstrated my ability to be adaptable in a variety of settings.
• I am known for my strong work ethic which I have developed through managing competing priorities and serving as the front-line communicator in multiple settings.
• Assist in organizing promotional events to increase auction attendance.

• Processed medical claims using proprietary software systems to ensure timely and accurate adjudication.
• Processed high volume of claims daily within established time frames, maintaining accuracy and compliance.
• Reviewed claim submissions for accuracy and completeness.
• Ensured compliance with company policies and regulations.
• Based payment or denials of medical claims upon well-established criteria for claims processing.
• Collaborated with team members to streamline workflows, enhancing claim processing efficiency.
• Collaborated with fellow team members to manage large volume of claims.
• Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.