Karla Oestreich

Provide personalized travel itineraries, including flights, accommodations, tours, and excursions.

Address client inquiries, resolve travel issues, and deliver exceptional customer service.

Build and maintain long-term client relationships through follow-ups, loyalty programs, and feedback loops.

Implement operational policies and procedures to improve efficiency and client satisfaction.

Develop and execute marketing strategies to attract new customers and promote travel packages.

Negotiate and secure competitive deals with airlines, hotels, tour operators, and travel partners.

Manage daily office operations and ensured smooth workflow.

• Implement office policies to enhance efficiency and productivity.
• Train new employees on office procedures and systems.
• Track invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitor payments due from clients and promptly contacted clients with past due payments.
• Utilize CRM software to track customer interactions and sales leads.
• I developed a reputation for my commitment to catering to customer needs in virtual and in-person environments.
• When working with customers, I am mindful of their specific needs and background, while always going above and beyond to ensure each customer is satisfied with their service and specific outcomes.
• Develop strong relationships with clients to enhance customer loyalty.
• Cultivate relationships with existing customers to encourage repeat business.
• Increase repeat business using great customer service, problem-solving and conflict resolution skills.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Source new sales opportunities through inbound lead follow-up.
• Negotiate and close deals with minimal oversight.
• Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
• My background has demonstrated my ability to be adaptable in a variety of settings.
• I am known for my strong work ethic which I have developed through managing competing priorities and serving as the front-line communicator in multiple settings.
• Assist in organizing promotional events to increase auction attendance.

• Processed medical claims using proprietary software systems to ensure timely and accurate adjudication.
• Processed high volume of claims daily within established time frames, maintaining accuracy and compliance.
• Reviewed claim submissions for accuracy and completeness.
• Ensured compliance with company policies and regulations.
• Based payment or denials of medical claims upon well-established criteria for claims processing.
• Collaborated with team members to streamline workflows, enhancing claim processing efficiency.
• Collaborated with fellow team members to manage large volume of claims.
• Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.