Ashley Richards
Blythewood,South Carolina
Summary
With over 20 years of experience in customer service and equine care, notably at Poco Bar Ranch, I excel in business management and relationship building. My background includes enhancing customer satisfaction through innovative solutions and nurturing impactful client relationships, alongside profound expertise in customer service, animal care, and management in and out of an office setting.
Overview
12
12
years of professional experience
Work History
Owner/Trainer
Poco Bar Ranch
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Horseback Riding instructor
- Providing physical and mental therapy with horses
- 20 + years of coustemer service and equine knowledge and care
- Multitasking
- Marketing
- 20+ years experience working with kids and adults with and without disabilities
- Bookkeeping
Customer Service Representative
B&E Trucks
08.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Marketing
- An output of the highest coustemer service
- Microsoft office
- Filling
- Product sales
- Filling out Paperwork, including invoices, bill of sale, ect.
- Communication
- Front desk experience
Farm Manager/ Trainer
Triple Creek Ranch
07.2019 - 05.2022
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Feeding
- Horse injury care
- Marketing
- Trail guide
- Maintaining clean water, fix broken fencing, stall cleaning ect.
- Horseback Riding instructor
- Horse trainer
- Coustemer service, event manager
Sales Associate
Domino's Pizza
08.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Child Care
In Home
01.2013 - 06.2018
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Initiated outreach efforts to engage community partners in supporting early childhood education programs, raising awareness of the importance of quality child care services.
- Attended professional development workshops to stay current on best practices within the child care industry.
- Participated in staff meetings to share insights on curriculum planning, classroom management techniques, and best practices for child care settings.
Education
GED -
Blythewood High School
Blythewood, SCSkills
- Customer relations
- Problem Solving
- Compassionate
- Communication
- Management
- Customer service
- Animal care/ management
- Child/ Elderly care
- Office experience/ sales
Additional Information
Striving for quality coustemer care, inside or outside of office, animal care, and child/ elderly care , is my passion!
Timeline
Owner/Trainer
Poco Bar Ranch
03.2023 - Current
Customer Service Representative
B&E Trucks
08.2019 - 05.2022
Farm Manager/ Trainer
Triple Creek Ranch
07.2019 - 05.2022
Sales Associate
Domino's Pizza
08.2018 - 02.2019
Child Care
In Home
01.2013 - 06.2018
GED -
Blythewood High School
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