Ashley Richardson
Summary
Well-qualified benefits team player well-versed in comparing plans, writing reports and explaining benefits. Excellent communication, organizational and multitasking abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure a healthcare specialist position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Loan Officer
City Credit Union
10.2022 - Current
- Performs careful review of documents once received and requests corrections as needed
- Responds with urgency to inquiries from Underwriting Department and Branch Staff
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction
- Maintained strict confidentiality of bank records and client information
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals
- Originated, reviewed, processed, closed, and administered customer loan proposals
Sr. Loan Processor
Certainty Home Loans
08.2020 - 05.2022
- Coordinated the loan processing flow from pre-approval to closing, confirming the accuracy and completeness of all necessary documentation in alignment with organizational standards
- Diligently verified loan files for compliance, including income, credit, appraisal, and insurance documents, ensuring adherence to company policies
- Collaborated with stakeholders such as investors, loan officers, account executives, and underwriters to enhance client satisfaction throughout the loan process
- Reviewed and assessed client documentation to anticipate and resolve underwriting conditions efficiently, facilitating a seamless service experience
Sr. Loan Processor
MUFG Union Bank
05.2020 - 08.2020
- Ensured the integrity and compliance of loan documentation by meticulously verifying accuracy, completeness, and adherence to regulatory and internal standards
- Facilitated seamless loan transactions by effectively collaborating with loan partners and underwriters, confirming details of credit applications, including employment and credit histories
- Entrusted with the timely collection and review of necessary documentation, confirming its suitability for underwriter evaluation and maintaining the highest standards of clarity and precision
Real Estate Processor Lead
City Credit Union
12.2014 - 05.2020
- Coordinated with internal and external stakeholders to ensure timely closing and funding of loans
- Led the processing team in achieving company goals, enhancing productivity, and increasing revenue
- Directed departmental growth, providing leadership to meet loan production targets and adhere to technical guidelines
- Fostered and maintained collaborative relationships with management across Compliance, Risk, Sales, and Audit to resolve issues efficiently
Benefits Specialist
Green Tree/Ditech Financial
07.2013 - 04.2014
- Assures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is safe, complying with industry standards
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Identifies opportunities for continuous improvement for efficiencies within reporting and streamlining research processes
- Communicates directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability
Education
Bachelor of Arts & Sciences -
University of North Texas
Dallas, TX05.2019
Skills
- Analytical skills
- Ability to multi-task
- Professional written and oral communication skills
- Data Entry
- Strong attention to detail
- Effective Time Management
- Attention to Detail
- Benefits Explanation
- Insurance Verification
- Coordination of Benefits
Timeline
Loan Officer
City Credit Union
10.2022 - Current
Sr. Loan Processor
Certainty Home Loans
08.2020 - 05.2022
Sr. Loan Processor
MUFG Union Bank
05.2020 - 08.2020
Real Estate Processor Lead
City Credit Union
12.2014 - 05.2020
Benefits Specialist
Green Tree/Ditech Financial
07.2013 - 04.2014
Bachelor of Arts & Sciences -
University of North Texas
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