Ashley Richardson
CLINTON TOWNSHIP,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Childcare Lead Teacher
Flipp Child Care
02.2022 - 04.2024
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Developed individualized education plans for students with special needs, ensuring their academic success.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.
- Build positive relationships with families, and children.
- Guided students to develop social, emotional and physical skills.
- Good speaking skills to provide direction or information effectively and good listening skills to understand parents' instructions.
Health Care Advisor
Life Line Screening
03.2020 - 06.2022
- Improved patient satisfaction by providing personalized healthcare advice and addressing individual concerns.
- Enhanced client retention by developing tailored health plans and monitoring progress regularly.
- Streamlined communication with other healthcare professionals to ensure a comprehensive approach to patient care.
- Reduced hospital readmission rates by creating customized post-discharge care plans for patients.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
Customer Service Representative
First Call Resolution
04.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Osborn High School
Detroit, MI06.2014
Skills
- Project-based learning
- Literacy development
- CPR training
- Mathematics Instruction
- Active Listener
- Compassion
Timeline
Childcare Lead Teacher
Flipp Child Care
02.2022 - 04.2024
Health Care Advisor
Life Line Screening
03.2020 - 06.2022
Customer Service Representative
First Call Resolution
04.2018 - 05.2019
High School Diploma -
Osborn High School