Hi, I’m
Ashley Richardson
Customer Service/ Claims Professional
Raleigh,NC
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
10
years of professional experience
Work History
Montage
Claims Processing Specialist
06.2024 - Current
Job overview
- Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.
- Analyzed historical data from past cases when evaluating new incoming claims this helps improve accuracy during decision-making processes.
- Developed strong rapport among clients by addressing their concerns promptly, which ultimately resulted in higher client retention rates.
- Checked documentation for accuracy and validity on updated systems.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Concentrix (Convergys) INC.
Insurance Service Representative
12.2018 - 06.2024
Job overview
- Verified client information by analyzing existing evidence on file
- Posted payments to accounts and maintained records
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Increased customer satisfaction by resolving Auto and Property insurance issues.
Conduent
Customer Service Specialist (Verizon)
01.2017 - 07.2020
Job overview
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Educated customers on promotions to enhance sales.
Amazon Web Services Inc.
Driver Support Representative
08.2017 - 11.2018
Job overview
- Responded to over 50 daily caller requests with information about assistance and timeframes
- Directed investigations to verify and resolve customer or shipper complaints
- Documented all changes in computer tracking system
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Went 90+ days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
3 Enterprises
Storekeeper
11.2014 - 01.2016
Job overview
- Assisted customers by answering questions and suggesting merchandise
- Received, merchandised and arranged all shop items for visual display
- Used time management and efficient cleaning methods to meet deadlines
- Ordered and stocked cleaning supplies and merchandise based on current workload and upcoming jobs
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Southern New Hampshire UniversityHooksett, NH
Associate of Arts from Psychology
Salter CollegeWest Boylston, MA
Certificate from Health Information Technology
Wake Technical Community CollegeRaleigh, NC
Associate of Arts
William G Enloe High SchoolRaleigh, NC
High School Diploma
Skills
Insurance coverage verification
Data management
Compassion
Critical thinking
Excellent work ethic
Customer Service
Multitasking abilities
Troubleshooting
Logging
Utilization reporting
Order picking and processing
Storage Organization
Complaint resolution
Credit card processing
Order Fulfillment
Inbound and Outbound Calling
Good listening skills
Technical Support
Money handling abilities
Verbal Communication
Research abilities
Timeline
Claims Processing Specialist
Montage
06.2024 - Current
Insurance Service Representative
Concentrix (Convergys) INC.
12.2018 - 06.2024
Driver Support Representative
Amazon Web Services Inc.
08.2017 - 11.2018
Customer Service Specialist (Verizon)
Conduent
01.2017 - 07.2020
Storekeeper
3 Enterprises
11.2014 - 01.2016
Southern New Hampshire University
Associate of Arts from Psychology
Salter College
Certificate from Health Information Technology
Wake Technical Community College
Associate of Arts
William G Enloe High School
High School Diploma