Johnetta Parker-McConico
Houston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Claims Processing Specialist
Manhattan Life Insurance
Houston, TX
07.2022 - Current
- Processed claims efficiently, ensuring adherence to company policies and regulatory standards.
- Reviewed and analyzed claim submissions for accuracy and completeness, minimizing errors.
- Collaborated with cross-functional teams to resolve complex claims issues and enhance workflow efficiency.
- Maintained detailed records of claims transactions using proprietary software systems, improving data integrity.
- Managed high-volume workloads while maintaining strict deadlines for claim submissions and resolutions.
Customer Service Specialist
AT&T
Houston, TX
10.2018 - 07.2022
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Trained new staff on systems and customer service protocols, improving team efficiency.
- Managed escalated issues by providing solutions that ensured timely resolution and customer retention.
- Collaborated with cross-functional teams to streamline processes, resulting in improved service delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Customer Support Manager
Walmart
Houston, TX
06.2014 - 09.2018
- Led customer support team to enhance service quality and satisfaction metrics.
- Implemented training programs to improve staff performance and knowledge retention.
- Developed strategies to streamline support processes, reducing response times significantly.
- Analyzed customer feedback trends to identify areas for service improvement.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
Education
High School Diploma -
Westbury High School
05.2014
Skills
- Claims processing software
- Verbal communication
- Medical terminology
- Data entry proficiency
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Insurance coverage verification
Timeline
Claims Processing Specialist
Manhattan Life Insurance
07.2022 - Current
Customer Service Specialist
AT&T
10.2018 - 07.2022
Customer Support Manager
Walmart
06.2014 - 09.2018
High School Diploma -
Westbury High School