Yolanda Brockman
Valdosta,GA
Summary
Accomplished Claims Processing Specialist with a proven track record at Sedgwick, enhancing customer satisfaction and claim processing efficiency. Expert in claims review and customer service, demonstrated through streamlined procedures and improved resolution times. Skilled in CPR, showcasing a blend of technical proficiency and compassionate patient care. Achieved significant improvements in workflow, directly impacting client satisfaction and operational quality. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
12
12
years of professional experience
Work History
Claims Processing Specialist
Sedgwick
Valdosta, GA
03.2019 - Current
- Enhanced customer satisfaction with timely claim resolution through effective communication and followup.
- Improved claim processing efficiency by implementing streamlined procedures and workflow adjustments.
- Maintained a high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to the overall quality of processed claims.
- Streamlined the appeals process for denied claims, resulting in faster resolution times for clients.
Customer Service Representative
CDK Global
Valdosta, GA
01.2016 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead Direct Care Staff Member
Parkwood Developmental Center
Valdosta, GA
08.2013 - 12.2018
- Developed individualized care plans to address specific needs and improve overall wellbeing.
- Enhanced client satisfaction by providing consistent and high-quality direct care services.
- Established strong relationships with clients'' families, fostering open communication channels for collaborative decisionmaking.
- Actively involved in continuous improvement initiatives focused on enhancing service delivery efficiencies.
- Trained new staff members on best practices for direct care, leading to improved team performance.
Personal Care Assistant
Rescare Homecare
Valdosta, GA
05.2012 - 12.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2012
Skills
- Claims Processing Software
- Data entry proficiency
- Claims review
- Customer Service
- Patient Care
- CPR Certified
- First aid and safety
Timeline
Claims Processing Specialist
Sedgwick
03.2019 - Current
Customer Service Representative
CDK Global
01.2016 - 03.2019
Lead Direct Care Staff Member
Parkwood Developmental Center
08.2013 - 12.2018
Personal Care Assistant
Rescare Homecare
05.2012 - 12.2016
High School Diploma -
Valdosta High School